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How do I request a refund?

All funds sent to Flywire are considered property of the institution that they are sent to and will always be delivered to them.

If you wish to request a refund of an amount sent to Flywire, you will have to wait until your institution approves and authorizes the refund.

Once the payment has been delivered, kindly contact your institution to request the refund. They will use their discretion to refund the money to the originating account through Flywire.

For compliance purposes, all refunds are to be returned to the original bank account from where the payment came from.

The duration of the refund process depends on the currency and country that we are refunding back. We will always inform you once your refund has been issued.

For compliance reasons, no refunds for cash deposits will be processed.

What customers are saying...

“The email with the instructions for payment was excellent, very clear and included everything I needed in order for the payment to go through.”
Payer from Bulgaria