What customers are saying...
- “It was easy to trace the movement of funds when making a payment from Africa!”
- Mbane from Malawi
Oftentimes a fraudulent credit card transaction is followed up by a request for a refund and for the money to be returned via a different medium (i.e., a different bank account).
Here are some best practices for dealing with this type of situation:
When in doubt, contact Flywire. The Flywire service provides for management of all refunds and chargebacks. Our Client Success and Customer Service teams are experts at handling refunds and will immediately follow up to invest suspicious refund requests or assist you in the refund process.