What customers are saying...
- “Good Experience. Very fast and very good exchange rate applied.”
- Payer from Italy
All funds sent to Flywire are considered property of the institution that they are sent to and will always be delivered to them.
If you wish to request a refund of an amount sent to Flywire, you will have to wait until your institution approves and authorizes the refund.
Once the payment has been delivered, kindly contact your institution to request the refund. They will use their discretion to refund the money to the originating account through Flywire.
For compliance purposes, all refunds are to be returned to the original bank account from where the payment came from.
The duration of the refund process depends on the currency and country that we are refunding back. We will always inform you once your refund has been issued.
For compliance reasons, no refunds for cash deposits will be processed.
Oftentimes a fraudulent credit card transaction is followed up by a request for a refund and for the money to be returned via a different medium (i.e., a different bank account).
Here are some best practices for dealing with this type of situation:
When in doubt, contact Flywire. The Flywire service provides for management of all refunds and chargebacks. Our Client Success and Customer Service teams are experts at handling refunds and will immediately follow up to invest suspicious refund requests or assist you in the refund process.