Medical Travel Today Puts the Spotlight on Flywire
Medical Travel Today – By Laura Carabello
Medical Travel Today interviews Mike Massaro, CEO of Flywire, detailing the company’s future goals and how its payment services will benefit the healthcare and medical travel industries.
About Mike Massaro
Mike has successfully grown organizations for the past 14 years, both in start-up environments and multi-billion dollar companies. Prior to Flywire, he was vice president of Strategic Accounts & Corporate Development at Carrier iQ, ranked number nine in the Wall Street Journal’s Top 50 Venture-Funded Companies of 2011, where he led the global sales team in revenue for five years, and was responsible for new market development and global alliances. Prior to Carrier iQ, Mike held numerous sales and consulting positions at edocs, Inc. which was acquired by Siebel Systems in 2004 and subsequently by Oracle in 2005.
Mike began his career as part of the technical risk services practice at PricewaterhouseCoopers, LLP and earned a B.S. in Management Information Systems from Babson College.
Flywire, formerly peerTransfer, is a leading provider of high-ticket cross-border payment solutions, connecting institutions on six continents with consumers from around the world. Introduced four years ago as a way for international students to pay their tuition for studies abroad, Flywire is now welcomed by more than 800 colleges, universities, and other educational institutions. The company processes payments on behalf of students from 200+ countries and territories, in more than 100 local currencies. Convenient, fast and secure, Flywire’s scalable cross-border platform accepts bank transfers, online banking, and credit and debit cards – providing currency conversion at exchange rates that can offer significant savings when compared to home-market banks and credit card providers. Committed to a great end-to-end customer experience, the company offers multilingual servicing via phone, email and chat, as well as 24/7 online payment tracking.
Medical Travel Today (MTT): Give our readers some background on Flywire (formerly peerTransfer).
MM: Flywire, then peerTransfer, was introduced four years ago as a way for international students to pay their tuition for studies abroad. The company was founded by a student from Spain attending MIT who had trouble wiring money to pay his tuition – or more accurately stated, MIT had trouble identifying his tuition payment. So he set out to solve the problem.
Today, Flywire is offered by more than 800 colleges, universities, and other educational institutions and processes payments on behalf of students from 200+ countries and territories, in more than 100 local currencies.
We offer a convenient, secure and scalable cross-border platform that accepts bank transfers, online banking, and credit and debit cards. It also provides currency conversion at exchange rates that can offer significant savings when compared to home-market banks and credit card providers.
The company recently changed its name from peerTransfer, with the goal of expanding its solutions beyond education and becoming the global standard for important, large-sum payments that cross borders.
Flywire is headquartered in Boston, Massachusetts, with international operations in London, Warrington (UK), Shanghai, China, and Valencia, Spain.
MTT: How did Flywire break into the medical travel market?
MM: There is a strong connection between education and hospitals. Many of the universities we work with are also associated with leading healthcare facilities – teaching and otherwise. These healthcare institutions attract many international patients seeking the best possible care by offering the latest procedures and medical equipment.
As a result of our work in education, many of these institutions have asked us to provide the same service for their international patients. The payment problems are very similar to those we see in education, i.e., like students, patients find it difficult to pay from their home country – the exchange fees are confusing and high, and the patients are never sure if they are paying the right amount. Healthcare facilities find it difficult to reconcile international payments against specific patients and procedures and encounter additional processing fees for these payments.
In short, the healthcare facilities want to make it easier for their international patients. Flywire can address that problem – the same exact way we do in education.
MTT: What is Flywire offering medical travel patients that competitors aren’t?
MM: Flywire’s cloud-based solution enables hospitals to offer international patients a simple, transparent and secure payment experience while streamlining payment collection and reconciliation efforts in their own back office.
Patients can use a variety of familiar online and offline payment options in multiple currencies. They can pay in their local currency, using a simple Web experience that is customized by their country of residence.
Flywire’s discounted currency conversion rates can also offer significant savings when compared to rates offered by banks in the patients’ home countries. Funds are transferred quickly and safely, and patients can track payment status online, via email or SMS. Patients also receive 24/7 multilingual support via phone, chat and email.
MTT: Will Flywire work with a third-party to receive payment, or can patients connect to Flywire directly?
MM: Patients connect to Flywire directly online to make their payment. Flywire does the rest, including connecting with any third parties as necessary.
MTT: Has Flywire secured any relationships with providers in the U.S. or internationally, who will refer the services to patients?
MM: We currently have relationships with several healthcare facilities in the U.S. through our work in higher education. We are working with a number of them to put the Flywire service in place for their international patients.
MTT: How will Flywire market its services globally?
MM: Flywire is focusing initially on healthcare facilities in the U.S. serving the estimated 1.2 million international patients who opt for treatment here each year. Flywire enjoys a strong position in the higher education market today, and can leverage that with healthcare facilities aligned with educational institutions, as well as others.
We will market the Flywire service to the healthcare facilities, which will then typically offer it to their international patients as the preferred way to pay.
MTT: What can we expect to see from Flywire in the future?
MM: We will look to expand our cross-border medical payment capabilities into Europe and other leading medical travel destinations, leveraging our strong market position in higher education.
We’ll also look to take our solution into other marketplaces that have similar challenges related to high-ticket, cross-border payments.← Back to Articles