[Case Study] Kettering Health Network

Yes, patients will pay

How Kettering Health is meeting the self-pay challenge

Based in Dayton, OH • 8 hospitals, 120 outpatient facilities • Epic EHR

Recognizing the need to improve the patient financial experience, Kettering sought to present their patients with budget-friendly, self-service payment options that made it easier to pay without staff assistance. Kettering partnered with Simplee to implement an end-to-end patient financial engagement experience that compliments their existing MyChart instance.

Financial impact

62%decrease in call center payment volume
31%payments via mobile device
87%Increase in self-service payments

We wanted to use the power of personalization to meet patient financial needs. Simplee is helping us really deliver a consumer-focused patient financial experience.

Patient impact

What patients are saying

“Easy to set up one payment that you can afford, rather than struggling with multiple bill payments.”

– Patient, Kettering

“Easy to set up one payment that you can afford, rather than struggling with multiple bill payments.”

– Patient, Kettering

“I was able to establish a payment plan in an amount and time conducive to my ability to pay.”

– Patient, Kettering

Kettering case study

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Examine Kettering Health’s exploration, challenges, and process to build a revenue cycle program
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