[Report] Forrester Total Economic Impact Study

Cost savings and business benefits

15%Increase in self-pay after insurance total collections
50%Reduction in patient complaint, support, and payment call volume
43%Increase in patient satisfaction

I don’t care if it costs a dollar a year or a million dollars a year, because it’s just assumed into the landscape now.

Director, Patient access, Regional health system

"Our patient satisfaction is more than double the industry standard."

Executive director, Finance

I have two advanced degrees, and I couldn’t even figure out our legacy self payment system.

VP, Revenue cycle, Regional health system

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