How can we help you?

Why aren't there any updates on the website immediately after I send my "Domestic Interbank RMB Transfer".

On average, payments are posted to your dashboard 24 hours after we receive the funds. In some cases, especially weekends, this may take 72 hours. If you don't see the dashboard updated, or receive a confirmation email of money received after 72 hours, please contact our Customer Service, and we'll be happy to look into this with you.

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