How can we help you?

I don’t have a Chinese ID number because I am a foreigner living in China, but I am being asked to provide my ID number when submitting a booking request. What should I do?

The Chinese ID number is required by local regulation when making a domestic bank transfer, e-banking, Wechat Pay, and Alipay booking. If you don't have a Chinese ID, we recommend you choose China Union Pay (UPOP) or credit card (Visa or Master), as these payment methods do not require a Chinese ID number, or pay in another currency.

我没有中国身份证号码,怎么办呢?

根据相关要求,当您选择以下付款方式时,必须是持有中国身份证号码的中国公民来完成支付 - 国内银行间人民币转账/ 网上银行/ 微信支付/ 支付宝。若付款人没有中国身份证号码,建议您可以选择中国银联在线支付,或者是信用卡(Visa 或 Master)的付款方式,这些付款方式不需要填写中国身份证号码。

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