How can we help you?

How do I cancel my payment?

To cancel your payment, follow these steps:

  1. Log in to your account to cancel your payment.
  2. Click “Your Payments” then the section called “How is your payment going.”
  3. Click on the blue tab called “Cancel Payment.”

If you want, you can now book a new payment. Please make sure that you have not already sent us your payment, or you will have to contact your bank to have them stop and cancel the payment. Some payments cannot be canceled directly through the website, so if you cannot locate the cancelation button, you will need to contact our customer support.