Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.
Today, Flywire has applied our high tech payments platform combined with our owned global payments network to expand and digitize the payment experience for over 3,000 education, healthcare, travel & B2B clients world-wide, processing more than $16B and covering more than 240 countries and territories globally. And, we’re just getting started!
With over 500 FlyMates distributed across 12 offices world-wide and representing more than 32 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Head of Relationship Management for UK, Ireland & South Africa is a key role within Flywire’s EMEA Management Team. Reporting to the VP of Education for the EMEA region the role will work alongside other regional leaders and manage a team to deliver exceptional customer satisfaction and revenue growth within the territory.
The Opportunity:
Responsible for achieving the revenue target for Flywire’s UK, Ireland and South Africa clients
Setting strategy for the region on how we delight our clients and drive utilisation of Flywire’s services
Leadership & line management of Flywire’s UK and South Africa Relationship Management team covering customers in the UK, Ireland & South Africa
Ensuring accurate record keeping within Salesforce
Forecasting revenue projections for client accounts
Uncover additional revenue streams at current accounts
Identifying and mitigating client risk areas across the region
Work in collaboration with various departments to identify needed improvements, recommended solutions and escalate items to VP as appropriate
Support Sales efforts to acquire new business as required and uncover new upsell opportunities for Sales from within the existing customer base
Provide successful framework for exceptional on-boarding of new clients to delight the clients and provide quick and meaningful revenue generation from the outset
Implement focused initiatives and campaigns to drive revenue and retention of existing customers
Work with other members of the Management Team to add value and contribute to the overall objectives of the EMEA region as a whole
Work with the Client Operations teams and Strategic Accounts Director to implement best practices within the RM/RA team and to maximise revenues on strategic and key accounts
Here's what we are looking for:
Minimum BA degree required
5+ years of management, sales, account management, or marketing experience
A background working in education and/or fintech (preferred)
Experience in consultative sales; the ability to build rapport quickly, identify and diagnose business problems, demonstrate products remotely or in person and meet the specific customer needs with effective solutions
Ability to speak to the technical aspects of a solution
Strong communication skills (written and oral)
The ability to handle multiple initiatives simultaneously
Familiarity with CRM applications. Salesforce preferred
Ability to professionally handle client issues and implement effective resolution
3+ years experience as a leader managing a team
What We Offer:
Competitive compensation, including stock options
Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
Dynamic & Global Team (we have been collaborating virtually for years!)
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact
Competitive time off including FlyBetter Days to volunteer in a cause you believe in
WFH Stipend & Digital Disconnect Days
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.