At Flywire, our culture was created through shared experiences and sacrifices along our Journey. In the early days, we weren’t sure if the business would succeed. Once it was evident we had a successful & high-growth company, the pressure was on to not mess it up! In 2015, we introduced our first culture deck...to provide clarity on what our culture code was about. Over time, we have revisited and evolved and added to information about Flywire’s culture to provide more detail and clarity to FlyMates.
At Flywire, we commit to encourage and reward behaviors that are consistent with our culture. Additionally we must all callout, reject and hold each other accountable when behaviors do not support the culture we aspire to. We should remember that no one is perfect, and we all have a lot to learn, and we are here to support one another.
As we continue to grow and expand, our culture will evolve, but the foundation that makes the Flywire journey special should always remain and guide us.
We define our values by the virtues and behaviors that shape them.
These values guide us in all that we do, in hiring, performance, and day-to-day interactions with both FlyMates and our customers.
We believe in teamwork. Together we are greater than the sum of individual FlyMates, across experience, location and position. We seek to understand and embrace everyone’s uniqueness, and leverage the power of our FlyMates and customers’ cultural differences and perspectives to create magic.
We never compromise on integrity, honesty, and kindness. We believe in staying true to oneself, being courageous enough to share your voice and humble enough to admit when you are wrong. Above all, we are straight shooters who encourage both giving and receiving feedback.
We recognize that fulfillment comes from personal and professional satisfaction, from bringing our whole selves to work. It is understanding what ignites our individual passions and gets us excited, while being inclusive and knowing that this is different for everyone. We believe that by engaging with the wider community, giving back and contributing, our greater purpose is fulfilled.
We take calculated risks and make smart decisions quickly to accomplish our objectives. We are helpful and supportive of each other, yet we hold each other accountable to delivering with a sense of urgency in all that we do.
We continuously look for ways to deliver more and new value to our customers, partners and people. We are leaders not followers, curious and open-minded, we recognize there is always room for improvement and strive for excellence and welcome new ideas.
The importance of actively listening, questioning, challenging, and accepting isn’t lost on us. We are a learning organization, eager to expand as individuals, as teams and as a company. We live by the knowledge that there is no endpoint to learning, that there is always room for growth.