Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1,000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity
We, at Flywire, are looking for a bright, motivated, and hardworkingRelationship Associate (RA) to drive and execute our solution to our partner institutions. This individual will work to continuously improve and expand our client relationships in an effort to retain and maximize the value of these partnerships.
Reporting directly to the Director of Client Relationship Management APAC, the individual will manage and grow a portfolio of medium to large University, College and Language Institutions. Additionally the individual will team up with the Relationship Management and Sales teams, to support the execution of strategic initiatives (increased visibility, on campus meetings, orientations) and tactics (proactive/preemptive defense) designed to increase payer growth. He/she will help increase revenue by uncovering new business with existing clients, improving client retention, identifying opportunities for product improvement, providing accurate and timely issue resolution and assuring clients promote the Flywire Payment Solution.
- Initiate, build, and maintain relationships with student facing points of contact
- Implement account plans to maximize utilization, growth and revenue
- Present products and services to clients in an informative, educational, and consultative manner
- Collaborate with Relationship Managers to drive and support revenue/payer/money moved growth initiatives, activities and objectives
- Appropriate attention to escalations
- Organize marketing materials
- Share/recommend/support potential new opportunities
- Accurate updates to CRM for timely availability of information
- Monitor/report/review utilization, payers, and revenue
- Conduct regular reviews with customer success team to ensure product and service satisfaction
- Provide continuous training and resource material management to all relevant client departments
- Maintain effective communications with client administrators across multiple offices
Here’s what we’re looking for
- BS/BA in Business, Communications, or Marketing
- Experience within the higher education or ed-tech sector preferred
- Willingness to travel (20-25%)
- First class written and verbal communication skills
- Exceptional presentation skills, including the ability to address and support all levels, including senior executivesExceptional presentation skills: ability to address and support all levels including senior executives
- Strong attention to detail, time management and organizational skills
- Excellent interpersonal, analytical and planning skills
- Problem Solving and project management skills
- The ability to work alone as well as part of a team
- Experience working with Salesforce platform will be a plus
- Fluency in Cantonese, Mandarin or Malay to support our clients in South East Asia and Hong Kong
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.