Annual Conference & Awards Ceremony 2024

5-6th March 2024

Join us for our 2024 Annual Conference & Awards Ceremony in Windsor. We’ll bring together 200 guests to connect, have fun and gain valuable insights from industry experts and peers on how to improve payment processes across the higher education ecosystem. During the conference you’ll hear the latest findings from our research on student payer experiences, topical keynote sessions, panel discussions, best practices, products updates and more. You’ll also be part of our awards ceremony celebrating the achievements of the sector. Take a look at this 2 minute video for highlights of the last Annual Conference & Awards Ceremony here.

Who should attend

This event is for senior financial decision-makers and other key institutional stakeholders involved in the management of payment acceptance


Optional pre-event activities on Monday 4th March



14:30 - 18:00

Tour of Windsor Castle

18:30 - 22:00

Informal Networking Reception

Day 1 on Tuesday 5th March



07:00 08:00


08:30 - 09:30


09:30 - 09:45

Welcome & Introduction
Rob Orgel, President & COO, Flywire

09:45 - 10:30

Product Keynote
Corey Rethage, Senior Director, Product Management & Peter Murdie, Senior Product Manager, Flywire

10:30 - 11:00

Networking Break

11:00 - 11:20

New Research: Payers, Payment & Policy
Sheona Griffiths, Senior Director, Flywire

11:20 - 11:45

Client Case Study: UCL
Haydn Gibbins, Director of Financial Services, University College London

11:45 - 12:30

University Panel
The Benefits of System Integrations for Institutions & Payers

Haydn Gibbins, Director of Financial Services, University College London; Mark Gilbert, Business & Process Manager, Anglia Ruskin University; Nik Bell, Accounts Receivable & Credit Control Manager, Saïd Business School, University of Oxford; Jenna Peaty, Head of Key Account Management - UK, Flywire

12:30 - 13:30

Networking Lunch Break

13:30 - 13:55

Recruitment, Admissions and Finance
Natural Bedfellows. Birgit Hirst, Director, Global Recruitment and Admissions Platform Sales in EMEA, Flywire

13:55 - 14:20

Global Payments Network: The UK and Beyond
Giles Rowlinson, Senior Payments Manager, EMEA, Flywire

14:20 - 14:45

Supporting Your Student's Financial Journey: Insights from the Sector
Corey Rethage, Senior Director, Product Management, Flywire

14:45 - 15:30

Fireside Chat: How universities are leveraging financial software to streamline the payer journey
Paul Sheil, Head of Finance Service Centre, Manchester Metropolitan University; Gillian Mayhew, Assistant Director of Finance, Queen's University Belfast; Jane Bottomley, Head of Relationship Management UK, Flywire

15:30 - 16:00

Networking Break

16:00 - 17:00

Keynote Speaker
Jim Lawless. A pioneer in the fields of change and performance shift, acclaimed author and one of the world’s most significant motivational speakers

18:30 - 23:30

Annual Awards Ceremony Dinner

Day 2 on Wednesday 6th March



08:30 - 09:00


09:00 - 10:30

Workshop: Liberating Structures: Including & Unleashing Everyone.
Led by Happy. Creating joy at work

10:30 - 11:00

Networking Break

11:00 - 12:25

Workshop: Suspicious Activity Reports: Best Practice. UK Financial Intelligence Unit (UKFIU), National Crime Agency

12:25 - 13:30

Networking Break

Track 1 - Software & Systems

Track 2 - International

Track 3 - Customer Success

13:30 - 14:05

New Research on Income Collection Policies: Be part of the journey
Sara Sandford, International Education Specialist, Edified

Bridging Communication Gaps Between Departments
Simon Mander, Senior Director, Consulting, Flywire

Picking the Right Tool for the Job:How to best utilise Flywire products & services for specific use-case
Nichole Godley & Dawn Sherwood, Flywire

14:10 - 14:45

Admissions & Commissions Solutions: The Bridge Between IO & Finance
Tom Wilmot, Director, StudyLink

Outgoing Payments: International Refunds & Agent Commissions
Alysha Ayres, Payables Manager in Global Payments, Flywire

Engaging Payers on Your Terms:Best practices on driving preferred payer behaviour
Dawn Sherwood & Gilbert Guo, Flywire

14:50 - 15:25

Debt Solutions:Processes, Systems & Collections
Dave Lund-Yates, Consultant, Flywire

Nigeria Workshop
Giles Rowlinson, Senior Payments Manager, EMEA, Flywire

A Year of Training in 30 Mins:Condensing the key takeaways & best practices from trainings spanning our full product suite & market focus sessions
Nichole Godley, Flywire

15:25 - 16:00

Fizz & Friends: Informal meet with the Flywire team


Conference Close

  • This conference is absolutely invaluable. It provides detailed information on products from a trusted partner, more general information on the sector and payment trends, great keynote speakers, the best networking opportunities and was held at a great venue in a fantastic location.

  • It was my first conference and I thought it was fabulous. Amazing networking opportunity and super informative.

  • Structured, accessible, informative, sessions were well timed not too short or too long. Awards celebration was very enjoyable.

  • I would recommend this conference as it was very well run, the content was relevant, I had good opportunities to network and had a good time. I also felt very well looked after which was important when traveling and balancing responsibilities.