Annual Conference & Awards Ceremony 2024

5-6th March 2024
Windsor

Join us for our 2024 Annual Conference & Awards Ceremony in Windsor. We’ll bring together 200 guests to connect, have fun and gain valuable insights from industry experts and peers on how to improve payment processes across the higher education ecosystem. During the conference you’ll hear the latest findings from our research on student payer experiences, topical keynote sessions, panel discussions, best practices, products updates and more. You’ll also be part of our awards ceremony celebrating the achievements of the sector. Take a look at this 2 minute video for highlights of the last Annual Conference & Awards Ceremony here.

Who should attend

This event is for senior financial decision-makers and other key institutional stakeholders involved in the management of payment acceptance

Agenda

Optional pre-event activities on Monday 4th March

Time	Session
14:30 - 18:00	Tour of Windsor Castle
18:30 - 22:00	Informal Networking Reception

Day 1 on Tuesday 5th March

Time	Session
07:00 08:00	Exercise
08:30 - 09:30	Registration
09:30 - 09:45	Welcome & Introduction Rob Orgel, President & COO, Flywire
09:45 - 10:30	Product Keynote Corey Rethage, Senior Director, Product Management & Peter Murdie, Senior Product Manager, Flywire
10:30 - 11:00	Networking Break
11:00 - 11:20	New Research: Payers, Payment & Policy Sheona Griffiths, Senior Director, Flywire
11:20 - 11:45	Client Case Study: UCL Haydn Gibbins, Director of Financial Services, University College London
11:45 - 12:30	University Panel The Benefits of System Integrations for Institutions & Payers Haydn Gibbins, Director of Financial Services, University College London; Mark Gilbert, Business & Process Manager, Anglia Ruskin University; Nik Bell, Accounts Receivable & Credit Control Manager, Saïd Business School, University of Oxford; Jenna Peaty, Head of Key Account Management - UK, Flywire
12:30 - 13:30	Networking Lunch Break
13:30 - 13:55	Recruitment, Admissions and Finance Natural Bedfellows. Birgit Hirst, Director, Global Recruitment and Admissions Platform Sales in EMEA, Flywire
13:55 - 14:20	Global Payments Network: The UK and Beyond Giles Rowlinson, Senior Payments Manager, EMEA, Flywire
14:20 - 14:45	Supporting Your Student's Financial Journey: Insights from the Sector Corey Rethage, Senior Director, Product Management, Flywire
14:45 - 15:30	Fireside Chat: How universities are leveraging financial software to streamline the payer journey Paul Sheil, Head of Finance Service Centre, Manchester Metropolitan University; Gillian Mayhew, Assistant Director of Finance, Queen's University Belfast; Jane Bottomley, Head of Relationship Management UK, Flywire
15:30 - 16:00	Networking Break
16:00 - 17:00	Keynote Speaker Jim Lawless. A pioneer in the fields of change and performance shift, acclaimed author and one of the world’s most significant motivational speakers
18:30 - 23:30	Annual Awards Ceremony Dinner

Day 2 on Wednesday 6th March

Time	Session
08:30 - 09:00	Registration
09:00 - 10:30	Workshop: Liberating Structures: Including & Unleashing Everyone. Led by Happy. Creating joy at work
10:30 - 11:00	Networking Break
11:00 - 12:25	Workshop: Suspicious Activity Reports: Best Practice. UK Financial Intelligence Unit (UKFIU), National Crime Agency
12:25 - 13:30	Networking Break
	Track 1 - Software & Systems	Track 2 - International	Track 3 - Customer Success
13:30 - 14:05	New Research on Income Collection Policies: Be part of the journey Sara Sandford, International Education Specialist, Edified	Bridging Communication Gaps Between Departments Simon Mander, Senior Director, Consulting, Flywire	Picking the Right Tool for the Job:How to best utilise Flywire products & services for specific use-case Nichole Godley & Dawn Sherwood, Flywire
14:10 - 14:45	Admissions & Commissions Solutions: The Bridge Between IO & Finance Tom Wilmot, Director, StudyLink	Outgoing Payments: International Refunds & Agent Commissions Alysha Ayres, Payables Manager in Global Payments, Flywire	Engaging Payers on Your Terms:Best practices on driving preferred payer behaviour Dawn Sherwood & Gilbert Guo, Flywire
14:50 - 15:25	Debt Solutions:Processes, Systems & Collections Dave Lund-Yates, Consultant, Flywire	Nigeria Workshop Giles Rowlinson, Senior Payments Manager, EMEA, Flywire	A Year of Training in 30 Mins:Condensing the key takeaways & best practices from trainings spanning our full product suite & market focus sessions Nichole Godley, Flywire
15:25 - 16:00	Fizz & Friends: Informal meet with the Flywire team
16:00	Conference Close

This conference is absolutely invaluable. It provides detailed information on products from a trusted partner, more general information on the sector and payment trends, great keynote speakers, the best networking opportunities and was held at a great venue in a fantastic location.
It was my first conference and I thought it was fabulous. Amazing networking opportunity and super informative.
Structured, accessible, informative, sessions were well timed not too short or too long. Awards celebration was very enjoyable.
I would recommend this conference as it was very well run, the content was relevant, I had good opportunities to network and had a good time. I also felt very well looked after which was important when traveling and balancing responsibilities.

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