Executive Summary
Memorial Hermann leadership wanted to make revenue cycle consumer friendly and affordable. Predictive analytics and proactive communication match patient needs to personalized offers. Proven success over three years driving higher patient satisfaction and financial performance.
Financial Impact
Patient Impact
We have elevated billing from a source of frustration to a satisfaction driver.
Happier patients
They were very willing to help me establish a payment plan that worked for me
– Patient, Memorial Hermann
I am very happy the chance to pay monthly has been added so patients aren’t turned over to collections so fast
– Patient, Memorial Hermann
For a 68 year old woman, this is convenient.
– Patient, Memorial Hermann
This is the easiest and most straightforward way to not only pay but set up a payment plan
– Patient, Memorial Hermann
Simplicity. And I get to pay what I can afford…per month
– Patient, Memorial Hermann
I like the way a payment plan was easy to set up. I based my payments on when funds arrive in my HSA account.
– Patient, Memorial Hermann