Used to having information and answers at their fingertips, today’s students don’t want to wait weeks for their university applications to be processed. Plus, working with around 100 institutions globally and processing approximately 1,000 applications a year, efficiency is key for Oceania Education and Visa Services (OEVS).
When working on a university’s standalone platform, or even still using email, some applications can take up to eight weeks, documents are lost or not received, or there’s a higher chance of human error. That’s why the team at OEVS use Flywire's StudyLink platform: it allows them to process applications faster, keeping clients happy and more likely to refer friends and family.
OVES at a glance
- 12 offices across Australia
- Recruiting students from Nepal, India, Philippines, and Australia
- Representing reputed and well-known universities and institutions in Australia, Canada, and the UK
Referrals in the international education and migration industry is particularly important, as one satisfied student can generate another 8 to 10 clients for business. Flywire's StudyLink platform allows OEVS to process applications within 24 to 48 hours, an indicator of the organisation’s attention to the student experience.
With better control and visibility across the entire application process, offers come through very quickly, and it's easy to update clients anytime, anywhere because all the information is at the team's fingertips. Uploading documents and tracking the communication history alongside each application through to accepting offers is all done directly in the system, allowing the OEVS team to work more efficiently and have more time to help clients achieve their study goals.
Account managers are also hands-on in onboarding and quick to address any queries the team has, so there’s little downtime when using the system.
We are in a very high-touch business, and the perception of our business and the outcomes we provide matters a lot. When we get complimented for our dedication to students by processing applications within 24 to 48 hours, that’s an indicator of our organisation’s capability and something our clients can share with others.
