Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who We Are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,100 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1,000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
We are looking for a sharp, analytical thinker who is excited to lead Product Analytics with a focus on driving measurable impact for Flywire. As the Director of Product Analytics, you will set the direction for how we understand and optimize the payer and client experience. This role will partner closely with Product and Engineering to deeply understand our business, identify new opportunities, and drive the development of new features with an emphasis on robust tracking and measurement. This is a true cross-functional role, with engagement spanning Data Analytics, Product, Engineering, Business Operations and Global Payments. While this is a management role, the ideal candidate will also have a technical understanding of our BI stack and be able to go deep and perform hands-on analysis. The responsibilities of the role include:
- Enabling Flywire to leverage data to delight our payers and clients and driving measurable business impact in a scalable manner, closely aligned with internal stakeholders
- Defining the suite of product metrics that “matter the most” as well as the right measurement framework for product features
- Performing analysis to deeply understand payer and client behavior, uncovering opportunities and translating those into tangible results for Flywire
- Forming strong relationships with Product and Engineering and influencing the roadmap to ensure we are focused on the most impactful work
- Setting the strategy for the Product Analytics function including building out a team of high-functioning data analysts
Here’s What We’re Looking For:
- 10+ years of experience performing data analysis and analyzing product features, preferably for an internet or technology company
- Experience managing data analysts, but still very comfortable being hands-on and going deep to understand customer behavior
- Highly proficient navigating data warehouses with the ability to write complex SQL queries
- Extensive experience with business intelligence tools. Exposure specifically to Heap and Looker is a plus
- Prior experience with A/B testing and a solid understanding of Statistics.
- Self-starter with a desire to learn and the ability to rapidly understand the business and its drivers
- Strong communication skills. You can make even the most complex data easy to comprehend
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.