Students and their families have certain expectations when it comes to making payments to your institution. More than ever before, payers demand a solution that is convenient, accessible, and seamless to use on any device. As your office evolves to deliver on these expectations, choosing the right payment plan provider is a critical decision. This partnership could be your key to increased efficiency and effectiveness, so be sure to ask the following questions to your current provider or any new providers you consider:
- Can multiple payers contribute to a single account?
Grandparents, parents, guardians, students, and others may need to work together to meet your institution’s costs. So, one way to offer a payment plan that meets your students’ needs is by ensuring that more than one person can make payments on a single student’s account. By providing them all with a streamlined payment experience, you can demonstrate that your institution supports various families’ financial needs and empathizes with their unique situations.
- Can payers depend on a consistent experience across all of their devices?
Paying for an education can be challenging, but the payment experience should feel simple and familiar for payers—regardless of whether they pay from a desktop computer, a tablet, or a mobile device. However, not all providers design their solutions for the always-on-the-go way that students live their lives. To give your students the ability to pay anytime and from anywhere, you need to partner with a provider that offers a mobile-responsive solution.