It is abundantly clear that IT leaders care deeply about students and recognize the impact IT has on student success. Helping to drive collaboration on campus, IT leaders work tirelessly with finance and other departments to ensure students have a positive experience throughout their education journey. In fact, every single IT leader said that the best thing about their job was feeling like what they do actually helps students and their families. Some other key takeaways:
Budgeting for payment tech sits within the IT leader’s remit. 75% are directly, or partially, involved in budgeting for payment tech at their institution.
IT is critical to creating a positive student experience. 97% of IT leaders believe this, and 93% say that student satisfaction and/or retention will be a key performance metric for them within 5 years.
IT leaders are the drivers of collaboration across their institutions. They would prefer to source department-specific tech, but 98% feel they are brought into discussions with departments about their tech developments at the correct time.