Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.
Today, Flywire has applied our next-gen payments platform combined with our proprietary global payments network and vertical software to expand and digitize the payment experience for over 2,250 education, healthcare, travel & B2B clients world-wide, processing more than $7B annually and covering more than 240 countries and territories globally. And, we’re just getting started!
With over 450 FlyMates distributed across 12 offices world-wide and representing more than 40 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Flywire is looking for an experienced, motivated, and industrious Technical Account Manager (TAM) to help with the delivery and execution of our comprehensive receivables solution (CRS) to partner institutions. This individual will work to continuously improve and streamline the post-sale implementation, training and client success of our CRS product line alongside the school’s existing Sales Manager, Relationship Manager and assigned Project Implementation Manager.
The Opportunity:
The Technical Account Manager’s primary objective is to ensure clients have a best-in-class implementation and go-live experience, setting them up for success on Flywire’s CRS products. They will accomplish this by:
Helping to guide school stakeholders as they hit key project milestones
Guiding institutions as they map out existing policies and procedures and what the positive impact of our technology will be.
Conducting staff training on the platform(s) according to their specific user role and permissions, while preparing staff for student facing questions and answers.
Providing continuous support for their clients through the first 3-12 months of utilization to ensure everything is running smoothly. This includes providing proactive product training and frontline technical support, coordinating accurate and timely issue resolution for the integrated product set as the school becomes accustomed to utilizing the platform.
Partnering with each account’s Flywire Sales Manager (SM) and Relationship Manager (RM) in the execution of strategies and tactics designed to increase product utilization, upsell product enhancements, and deepen client relationships.
Supporting the Project Management team’s implementation of CRS products and demonstrating a thorough understanding of all services provided by the company while developing and maintaining a strong relationship at a strategic and operational level within the assigned portfolio.
Working in collaboration with various internal departments to identify needed improvements, recommend solutions, and escalate items to Director/VP as appropriate
Train the client’s Relationship Manager on the services deployed
Coordinate each year’s CRS product configuration and integration maintenance projects
Here’s What We’re Looking For:
Bachelor’s Degree in Business, Communications, Marketing or Information Systems/Technology
5+ years of experience in managing technical client/customer relationships
Excellent written and verbal communication skills
Proficient presentation skills: ability to address all levels including senior executives
Strong attention to detail, time management and organizational skills
Excellent interpersonal, analytical and planning skills
Problem solving and project management skills
The ability to work alone as well as part of a team
Experience in sales/account management in Higher Education industry is helpful
Salesforce experience is a plus
Willingness to travel roughly 25% as global health conditions allow
What We Offer:
Competitive compensation, including stock options
Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
Dynamic & Global Team (we have been collaborating virtually for years!)
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact
Competitive time off including FlyBetter Days to volunteer in a cause you believe in
WFH Stipend & Digital Disconnect Days
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer.
Flywire participates in E-Verify for all U.S. employees.