Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
The Senior Client Success Manager (CSM) is an engaged problem solver who is bright, motivated, and hardworking. He/she creates an amazing client experience while executing on our client growth strategy while conducting the full, never to end, life cycle of our client relationships.
As the primary contact for each account, he/she is responsible for the status and strategy of each client and partner. To do so, the CSM is expected to develop, update, and execute account plans which maximize value and revenue through the successful adoption and operation of Flywire solutions.
As a key customer advocate within the Client Success team, the CSM will be responsible for enabling and maintaining customer success throughout the lifecycle of a customer. This is a chance to join an exciting and growing healthcare technology company and help drive our mission of Client Success.
- Welcome new clients, build relationships, and quickly become their trusted advisor.
- Nurture and expand existing client relationships across the organization.
- Maintain effective and engaging communications at all levels (exec, staff), across multiple stakeholders, both internal and external.
- Contribute problem solving ideas and tactics during implementation and ongoing support.
- Participate in implementations and projects – in particular contributing to new workflow creation as a revenue cycle optimization expert and contribute to successful UAT.
- Capture and share client enhancement requests and understand the underlying need of the request.
- Share product roadmaps, new features, release notes, and actionable strategies and amplify client’s success!
- Work with our team to create and retain Flywire enthusiasts who are referenceable.
- Be an expert and thought leader in revenue cycle and FinTech. Genuinely solve meaningful problems and develop lifelong colleagues along the way.
- Create performance analysis to demonstrate ROI for the customer that will advance publishing of case studies with the customers.
Here’s What We’re Looking For:
- Bachelor’s Degree in Business, Finance, or Communications; an Advanced Degree a plus
- 5+ years of healthcare and client facing experience.
- Must have Revcycle experience, FinTech, sales, and consulting experience are more than a plus.
- Excellent written and verbal communication skills. You connect with people – they connect with you!
- Outstanding presentation skills: ability to engage all levels including front line staff through senior executives
- Excellent interpersonal, analytical, problem-solving, and planning skills.
- The ability to manage projects tightly but still make them fun
- Can work alone as well as part of an awesome team
- Ability to quickly grasp and distinctly explain technological and business concepts
- Demonstrated ability to create and maintain relationships with people on all levels of the organization (internally and externally)
- Experience in developing case studies based on customers performance
- Ability to leverage cross functional business and technical teams to provide timely issue resolution
- Ability to travel up to 30% of the time
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
- Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote
Flywire is an equal opportunity employer.