Nearly 50 hospitals in 9 states • More than 5 million patients annually • Cerner EHR
AdventHealth is transforming the way that patients interact with their healthcare bills by providing a consumer-oriented experience that starts at pre-service. By partnering with Simplee, AdventHealth engages patients ahead of their appointment with a personalized cost estimate that provides pricing transparency and enables convenient pre-service payments.
The Results
The Challenge
Patients have become increasingly responsible for the cost of their healthcare and they want to understand their bills prior to care. AdventHealth wanted to challenge the status quo of healthcare by providing a personalized experience that is centered around the consumer.
Consumers Are Unaware of Costs
93% of consumers were surprised by a medical bill last year
Consumers Want to Know Their Responsibility
88% of consumers want to know their payment responsibility upfront
81% of consumers want an online estimation tool for provider visits
One of the most important things to the consumer is receiving an estimate of their care bill that takes into account their individual insurance coverage and tailors it to their experience.
The Solution
AdventHealth engages patients earlier —before they even set foot in their provider’s office— with automated appointment reminders, a check-in process that provides estimates for their visit, and prompts to make an initial payment.
Address Affordability
Provide cost estimates and payment options personalized to the individual
Increase pre-service collection
Capture revenue earlier and minimize future outstanding accounts receivable
Streamlined Check In
Automated estimation and payment process save time for staff and convenience for patients
Happier patients
Nice to know ahead of time what the charges will be. Nice to pay now rather than at the appointment.
– Patient, AdventHealth
It’s great to have a costestimate going in, and the ease of paying is an added benefit.
– Patient, AdventHealth
Love, love, love being able to understand what my bill will be BEFORE my appointment!
– Patient, AdventHealth