Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.
Today, Flywire has applied our high tech payments platform combined with our owned global payments network to expand and digitize the payment experience for over 3,000 education, healthcare, travel & B2B clients world-wide, processing more than $16B and covering more than 240 countries and territories globally. And, we’re just getting started!
With over 500 FlyMates distributed across 12 offices world-wide and representing more than 32 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
As a member of the People Team, supports the implementation and global coordination of Flywire’s People Team programs & processes in accordance with Flywire’s values and the People Team’s vision and operating model, as well as Flywire’s Equity, Inclusion, and Diversity ideals
Supports cross-functional, global collaboration and compliance regarding all people processes & programs to ensure they are implemented and followed according to Flywire values/cultural norms, company practices & policies as well as regulatory statutes throughout the entire employee life-cycle.
Manages sensitive employee relations information/ cases in collaboration with the Global People Partner team, legal, and external stakeholders in a confidential, documented and effective manner
Regularly collaborates and maintains cooperative relationships with the People Team’s Centers of Expertise (COEs) including Talent Acquisition, Experience, Total Rewards, L&D as well as cross-functional collaboration with global People Team partners (i.e., payroll, IT, Legal, Finance, Marketing, etc.) as needed on a regular and timely basis
Supports timely execution of Flywire’s annual and mid-year people processes & programs such as employee surveys, performance management, promotion and compensation cycles
Acts as a People Team point of collaboration to ensure the right internal/ external stakeholders & partners are engaged in a timely manner to ensure the efficient execution of all people processes & programs while supporting FlyMates, people managers, and the global People Team
Maintains and administers Flywire’s people systems & people programs so they are kept up-to-date in an globally aligned and compliant manner
Ensures the accurate data collection and maintenance of sensitive employee information in accordance with data privacy laws and Flywire’s data security practices & policies.
Performs people process and programs in a timely and compliant manner to offer a compelling FlyMate experience while meeting the Flywire’s SOCii and other audit requirements, which includes:
Onboarding FlyMates and ensuring accurate data collection & processing
Managing and ensuring FlyMate compensation adjustments are documented, communicated, and implemented in a timely and accurate manner
Ensuring FlyMate change of status including promotions, reporting line changes, transfers, etc. are documented and implemented accurately and timely
Conducts and documents FlyMate Off-boardings and exits to ensure they are performed in a compliant and dignified manner
Manages and ensures accurate record keeping for FlyMate PTO and leave management
Supports the rollout, implementation, and documentation as required for FlyMate trainings as needed
Performs regular internal people team audits to ensure the accuracy of FlyMate employment records
Effectively uses data to communicate, propose changes, & present opportunities & risks to Flywire’s People Team processes & programs
Accurately and timely reports People Team status updates and key performance indicators (KPIs) as directed
Collaborates and cooperates with external stakeholders to ensure all people programs & processes are managed and maintained effectively
Ensures the People Team’s communication programs and practices are aligned with People Team standards and conveyed in a consistent and timely manner
Participates and supports People Team projects as directed and in alignment with the global People Team in a timely manner to ensure delivery of high-quality experiences to FlyMates
Our ideal candidate has:
Bachelor's Degree or military experience
At least 4 years of experience in global People Operations
Strong “people-first” cross-functional employee and internal/external stakeholder service orientation
Demonstrated ability to deliver complex services, in a high volume, scaled environment, in accordance with documented processes and policies
Excellent analytical and problem-solving skills, with an eye for detail and accuracy; ability to do root cause analysis, use data, or if neither exist, use judgment and experience, to guide decisions and action plans
Technologies We Use:
BambooHR
Lessonly
Jira/Confluence
Culture Amp
G-suite / Microsoft
Slack
What We Offer:
Competitive compensation, including equity plans with RSUs (Restricted Stock Units)
Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
Dynamic & Global Team (we have been collaborating virtually for years!)
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact
Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.