[Video Testimonial] Curtin University trusts Flywire to meet international student payment needs

With 20% of its student body coming from more than 115 countries around the world, Curtin University uses Flywire to allow students to pay in their preferred currency and payment method and to streamline international receivables processes for the finance team.

Real Clients. Real Results.

Video Transcript

Jeffrey Chen, Operation Lead, Curtin University
As an education provider, your main focus is to provide education, and not to have to worry about the financial aspects. Flywire has enabled us just to concentrate on what we do best, which is an education provider. My name is Jeffrey. I'm from Curtin University in Western Australia. I'm one of the operations lead of the Student Finance and Student Fees team. We provide education services to the higher education sector. With 50,000 students, we've got campuses all around the world.

The most important thing to have a very optimized payment experience for our students is to reduce the stress, and to also act in a professional manner. Working with Flywire, the return on investment was significant for Curtin University. Flywire has enabled us to shift our focus on providing a better payment experience, and to shift our staffing to support the students that are in financial hardship, for example. We saved approximately 1,000 hours on follow-ups, and we saved approximately $185,000, and it's only rising when student numbers go up. So partnering with Flywire was absolutely the best decision for our team. I don't think that there was a better payment provider platform out there.

  • When a student needs assistance with a payment-related matter, the university is not open 24/7, but Flywire has around-the-clock support in the local language. So, if a student or parent is calling from China, or India, or Korea, they can speak their local language. This is really reassuring for the students and something we could never offer on our own.

    Curtin University

  • The team at Flywire is excellent. It’s great to have a dedicated relationship manager that we can always turn to. Whenever there is anything that we need, it is just an email away. They also keep us up to date on anything that might impact payments such as the Chinese New Year or Lunar New Year. We always know what to expect.

    Curtin University

    Flywire offers the right equation:

    Flexible Payment Options + Optimized Service = Happier Students


    Partnering with Flywire since 2013, Curtin University has securely processed tuition payments in 60+ currencies across 115+ countries for a total of more than $218M over the Flywire network.

    Learn how Flywire will help you transform the payment process to improve student experience.

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