Watch Northshore Edward-Elmhurst Health’s Story
$11.2Mincrease in payments tied to text or email
91%patient self-service payments
25,500staff hours saved in last 12 months

Goals
Edward-Elmhurst set out to transform traditional revenue cycle channels into digital advantages.
Leverage digital channels to meet patients where they are
Allow patients to clearly understand their financial obligations after insurance
One statement across the enterprise to eliminate billing confusion
Strategic additions to Epic infrastructure focused on optimization
Multiple payment options for the patient based on their needs and capacity to pay
Actionable analytics to drive the best patient experience
Read the Northshore Edward-Elmhurst Health case study
The move to digital-first at NorthShore – Edward-Elmhurst Health
Additional Resources
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