NorthShore – Edward-Elmhurst Health optimizes patients' financial experience using Flywire

NorthShore – Edward-Elmhurst Health’s Story

$11.2Mincrease in payments tied to text or email

91%patient self-service payments

25,500staff hours saved in last 12 months

With the Flywire technology, we were able to use more analytics to drive the best patient experience in terms of what patients may afford and the options they have to satisfy their balance.
Greg ArnoldSenior VP, System Revenue Cycle, Northshore – Edward-Elmhurst Health
For me, the ideal patient financial experience has three components- it is convenient, it is transparent, and it is seamless.
Denise ChamberlainCFO, Northshore – Edward-Elmhurst Health
When you increase patients' financial options, you’re going to increase their satisfaction...It’s much quicker for our patients to satisfy their balances. 91% of them want a self-service model.
Greg ArnoldSr. VP, System Revenue Cycle, Northshore – Edward-Elmhurst Health
[Denise’s] laser focus on creating a better financial experience for her patients has led to a dramatic transformation in the types of consumer-friendly solutions they offer and the ways that they engage patients across their healthcare journey.
John TalagaEVP, Flywire

Edward-Elmhurst set out to transform traditional revenue cycle channels into digital advantages.

Leverage digital channels to meet patients where they are

Allow patients to clearly understand their financial obligations after insurance

One statement across the enterprise to eliminate billing confusion

Strategic additions to Epic infrastructure focused on optimization

Multiple payment options for the patient based on their needs and capacity to pay

Actionable analytics to drive the best patient experience

Get a demo of Flywire's healthcare payments solution.

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