Watch Northshore Edward-Elmhurst Health’s Story
With the Flywire technology, we were able to use more analytics to drive the best patient experience in terms of what patients may afford and the options they have to satisfy their balance.
For me, the ideal patient financial experience has three components- it is convenient, it is transparent, and it is seamless.
When you increase patients' financial options, you’re going to increase their satisfaction...It’s much quicker for our patients to satisfy their balances. 91% of them want a self-service model.
[Denise’s] laser focus on creating a better financial experience for her patients has led to a dramatic transformation in the types of consumer-friendly solutions they offer and the ways that they engage patients across their healthcare journey.
Edward-Elmhurst set out to transform traditional revenue cycle channels into digital advantages.
Read the Northshore Edward-Elmhurst Health case study
The move to digital-first at NorthShore – Edward-Elmhurst Health
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