At Flywire, we regularly run trainings to help our clients get the most from our platform. Please review the available trainings by region below, and click through to your desired training to register.
North America
Cross-Border Payments: Payer Experience and your Dashboard
This training offers a high-level overview of the payer experience, covers key features of the Flywire Dashboard, and provides helpful tools and resources to aid your billing and payment process.
- October 31st, 2pm EST
- November 21st, 2pm EST
- December 19th - 2pm EST
Cross-Border Payments: Refunds & Chargebacks Training
This session will cover Flywire’s refund process, best practices to optimize the refund experience for your payers and staff, and the card chargeback resolution process.
- October 24th, 2pm EST
- November 30th, 2pm EST
- December 21st, 2pm EST
Global Training Series: Nigeria
This session will cover insights and updates around the payer experience, country-specific nuances and best practices, and market trends.
US:
- November 27th, 2pm EST
- December 7th, 2pm EST
Canada:
- November 29th, 2pm EST
- December 4th, 2pm EST
Student Financial Software Payment Plans Overview
We'll cover the types of traditional payment plans available (budget, budget-to-actual, actual); review the payer experience, including the payment workflow, and the admin experience, including plan setup and management options.
- October 25th, 2pm EST
Student Financial Software Collection Management Overview
This training provides an introduction to the 3 Collection Management modules: PreCollect, Internal Collections & Agency Management. We'll cover the payer experience, including system navigation and payment plan workflows, and the admin experience, including navigating the Internal Collections Management dashboard and an overview of active payment plans.
- November 28th, 2pm EST
United Kingdom/EMEA
Cross-Border Payments: Payer Experience and your Dashboard
This training offers a high-level overview of the payer experience, covers key features of the Flywire Dashboard, and provides helpful tools and resources to aid your billing and payment process.
UK & Mainland Europe:
- October 25th, 1:30pm BST
- November 22nd, 1:30pm BST
- December 5th, 1:30pm BST
Spain (all sessions in Spanish):
- October 18th, 12pm GMT +2
- November 15th, 12pm GMT +2
- December 14th, 12pm GMT +2
Cross-Border Payments: Refunds & Chargebacks
This session will cover Flywire’s refund process, best practices to optimize the refund experience for your payers and staff, and the card chargeback resolution process.
UK & Mainland Europe:
- October 26th, 1:30pm BST
- November 23rd, 1:30pm BST
- December 12th, 1:30pm BST
Spain (all sessions in Spanish):
- October 19th, 12pm GMT+2
- November 16th, 12pm GMT+2
- December 15th, 12pm GMT+2
Global Training Series: Nigeria
This session will cover insights and updates around the payer experience, country-specific nuances and best practices, and market trends.
UK & Mainland Europe:
- November 30th, 1pm BST
- December 13th, 1pm BST
Spain:
- November 21st, 12pm GMT +2
- December 19th, 12pm GMT +2
Global Training Series: China & India
This session will cover insights and updates around the payer experience, country-specific nuances and best practices, and market trends.
Spain (all sessions in Spanish):
- November 29th, 12pm BST
WPM Online Store Fundamentals Webinar Series
This series covers basic and advanced aspects of using the Online Store including creating products, courses, events, email templates and dealing with orders and bookings. Please refer to the registration page for details about topics covered during each day's sessions.
- January 22nd, 9:30am BST
- January 23rd, 9:30am BST
- January 24th, 9:30am BST
- January 25th, 9:30am BST
WPM Recurring Card Payments System Training
In these two bite-sized webinars, attendees will learn how payers create payment plans and get insights into best practices for day-to-day plan management.
- January 17th, 10am BST (payer journey)
- January 17th, 10:40am BST (best practices)
Latin America
Flywire Training on International Payments, Refunds & Chargebacks
This session will include an overview of the payment experience, highlight key features of our dashboard, and cover helpful tools and resources to assist in your payment reconciliation process. We'll review the Flywire refund process and best practices, as well as the resolution process for chargeback cases.
- October 18th, 10am GMT -6
- November 14th, 10am GMT -6
- December 14th, 10am GMT -6