Cookie Policy

Effective date: Nov 8, 2019

Our website uses cookies and this page explains more about cookies, why we use cookies, how we use cookies, for what purpose and how to control cookies.

About cookies

Cookies consist of pieces of text, often including unique identifiers (strings of letters and numbers) that are sent by web servers to web browsers, and stored by the browser. The identifier may then be sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track users as they navigate different pages on a website and to identify users who are returning.

Cookies may be either “persistent” or “session” cookies. Persistent cookies consist of a text file sent to the web browser from the web server, and are stored by the web browser until its set expiry date or until the user deletes the cookie. A session cookie, will expire when the user closes the web browser and is not retained after the browser is closed.

Why we use cookies

There are many reasons for a website to use cookies, from enabling the user to login to secure areas of a site to remembering your name next time you visit that site.

We use cookies to distinguish you from other users of our website and in order to provide increased functionality on our website. This enables us to provide you with a better user experience and allows us to make improvements to our website and services.

We only use cookies to improve the services we offer. We do not use cookies to target you with advertising.

It is important to note that not all cookies on our website are created by us as some are created by third parties. These are covered below.

What cookies do we use?

On your visit to our website, you may notice four types of cookies generated. The cookies used are based on the International Chamber of Commerce guide for cookie categories:

Strictly necessary

These cookies are essential in order to use website and it’s features. We use these cookies to:

  • Facilitate features such as secure areas;
  • Detect any software on your device which enables content on our website.

These cookies are not used to target you with products or services.
If you prevent these cookies then we cannot guarantee your security or predict how our website will function during your visit.

Performance

These cookies are not essential but collect useful information about how people use our website. Without this information, it would be difficult for us to understand how our website is performing and how we can improve the user experience. We use these cookies to:

  • Obtain web usage statistics such as which pages you visit;
  • Understand website performance and if there are any errors.

Functionality cookies

These cookies help improve your experience of our website by remembering choices or data you have entered into our website (such as your Flywire account name, payment details) and deliver an enhanced experience. They may also be used to provide services and content such as videos.

Third-party cookies

When you visit our site you may notice that some cookies are not related to Flywire. These cookies may be sent from sites, such as social media sites or analytics tools, that provide external applications through our website such as social media tools or applications or information regarding website usage. We suggest that you look at those third parties' websites for more information about the cookies they place and how you can manage them.

Cookies on this website

Strictly necessary

Cookie type

Name

Expires

Purpose

Session cookies

_peertransfer_payschool_hidden_announcements

Now + 1 day

This cookie is used to deliver announcements and messages to users of our portal

_peertransfer_payschool_session

End of session

This cookie is used to remember key information (if you have allowed your browser to do that)

peer_session_id

Now + 1 day

This cookie retains the session id and allows the user to the platform

user_logged_in

Permanent

This boolean cookie is being used in the session management.

rack.session

End of session

This cookie retains the session id and allows the user to the platform.

JSESSIONID

sso

AWSELB

Permanent

This cookie retains a sticky session id used in load balancers

CloudFare

__cfduid

Now + 1 year

This cookie is used by CloudFare to identity trusted web traffic. It does not collect or correspond to any user id.

Please see the CloudFare website for more details about this cookie.

Cloudflare (.cloudflare.com)

Cloudflare (.dato-cms-assets.com)

Cookies acceptance

flywire-cookies

Permanent

This boolean cookie is used to store the cookies user acceptance.

Flash messages management

flywire-flash-message-*

Permanent

This boolean cookie is used to avoid showing the message again.

User experience

fw_payschool_experiment

3 Months

This cookie is used to track the user experience being used.

peer_tracker_id

30 Minutes

fingerprint

Permanent

country

Now + 1 day

This cookie is used to detect specific countries and offer mandatory messages.

Preferred language

flywire-lang

Permanent

This cookie is used to store the preferred browser language.

Cookie consent

CookieConsent

Now + 1 year

Stores the user's cookie consent state for the current domain

Performance

Cookie type

Name

Expires

Purpose

Google analytics

__utma

Now + 2 years

This cookie is used to determine unique visitors to our site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

__utmb

Now + 1 day

This cookie is used to establish and continue a user session with our site. When a new page is clicked, the cookie is reset. If you leave the website or cease activity, the cookie is deleted.

__utmc

End of session

This cookie is used in conjunction with __utmb to determine whether or not to establish a new session.

__utmz

Now + 6 months

This cookie stores the type of referral used by visitors to our site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view.

__utmt

Permanent

This cookie is used to throttle the request rate for our website – i.e. it limits the collection of data when there is high traffic.

_ga

Now + 2 years

A Google Analytics cookie for general tracking.

View Google Analytics’ privacy overview at http://www.google.com/policies/privacy/partners/. To opt out of being tracked by Google Analytics across all websites visit the Google Analytics opt-out page

_gid

Now + 1 day

_gat
_gat_UA-*

Now + 2 days

collect ads/ga-audiences

End of the session

New Relic

(.nr-data.net)

JSESSIONID

End of session

Monitors our web servers ensuring that we are alerted to any web server malfunctions, specifically it monitors session counts for an application. Find out more.

Marketing and analytics cookies

Cookie type

Name

Expires

Purpose

Google Tag Manager (.facebook.com)

Permanent

This cookie is used to track specific sessions for marketing purposes. For more info, visit Google privacy policy

fr

Permanent

tr

End of the session

Google Tag Manager (.bing.com)

MUID

Now +1 year

MUIDB

Now + 1 year

Google Tag Manager (.google.com)

NID

Permanent

Google Tag Manager

_fbp

Permanent

_mkto_trk

Now + 2 years

Hotjar Analytics

_hjTLDTest hjViewportId

End of the session

Session cookie used for marketing and sales purposes. For more info, visit Hotjar cookies policy

_hjIncludedInSample _hjRecordingEnabled

Permanent

_hjid

Now + 1 year

Drift Analytics

drift_aid

Now + 2 years

Session cookie for Marketing purposes. For more info, visit Drift cookie security information

drift_sid

Now + 30 minutes

dc

End of the session

DFTT_END_USER_PREV_BOOTSTRAPPED

Now + 2 years

Drift.Targeting.currentPageViewStarted
Drift.Targeting.currentSessionStartedAt
Drift.Targeting.firstVisit
Drift.Targeting.lastVisit
Drift.Targeting.numberOfSessions
Drift.Targeting.numberOfVisits
Drift.Targeting.previousPage
Drift.Targeting.currentReferrer
Drift.Targeting.referrerDomain
Drift.Targeting.lastTargetingEvalUUID

Permanent

__d_mkto

Now + 1 year

Functionality cookies

Cookie type

Name

Expires

Purpose

Vimeo

vuid

(.vimeo.com)

Now + 2 years

To display and deliver videos about how to use our services, Flywire makes use of Vimeo, a video sharing website. The embedded Vimeo player, uses these cookies to check if certain features or preferences have been selected by the user. To find about more about how each cookie is used by see Vimeo’s cookie list. More information can be found on Vimeo’s privacy policy.

Youku

cna (mmstat.com)
__ysuid (youku)
isg (youku.com)

Permanent

To display and deliver videos in China about how to use our services, Flywire makes use of Youku, a video sharing website. The embedded Youku player, uses these cookies to check if certain features or preferences have been selected by the user.

__ab*
__ayft (youku.com)
__arpvid (youku.com)
__ayscnt (youku.com)
__aypstp (youku.com)
__ayvstp (youku.com)
XSRF-TOKEN (youku.com)
sca (mmstat.com)
atpsida (mmstat.com)
yt/youkuplayer.fdl.playerckey (mmstat.com)
yt/youkuplayer.fdl.ykplayer_process (mmstat.com)
yt.gif (mmstat.com)
yt/vp.vdoview (mmstat.com)

End of session

__aysid (youku.com) __ayspstp (youku.com) __aysvstp (youku.com)

Now + 2 days

Zendesk

__cfduid
(.zdassets.com, .flywiresupport.zendesk.com and .zopim.com)

Now + 1 year

On some pages of our website, we use an instant live chat tool called Zendesk. This allows you to interact with our support team and enables our team to provide support to help you use our services. Zendesk uses both temporary and persistent cookies to recognise any returning visitors, maintain a chat session across multiple pages of our website and in order to easily understand past interactions. See the Zendesk cookie list and privacy policy for more information.

__cfruid
(flywiresupport.zendesk.com)

End of session

__cfruid
ZD-currentTime

End of session

__zlcmid

Now + 1 year

__zlcstore
ZD-suid
ZD-store
ZD-buid

Now + 1 year

AWSALB
(widget-mediator.zopim.com)

Permanent

This cookie retains a sticky session id used in load balancers.

Ruutly

AWSALB
(flywire.ruutly.com)

Permanent

This cookie retains a sticky session id used in load balancers.

Smartrecruiters

AWSALB
(api.smartrecruiters.com)

Now + 6 days

This cookie retains a sticky session id used in load balancers.

AWSELB
(api.smartrecruiters.com)

Now + 1 day

Marketo

BIGipServer#
(*.marketo.com)

End of the session

Used to distribute traffic to the website on several servers in order to optimise response times or by the content network, Cloudflare, to identify trusted web traffic. Check the Marketo cookie list for more information.

__cfduid
(*.marketo.com)
__cfduid
(iterable.com)
__cfduid
(sqreen.com)
__cfduid
(riverbed.com)

Now + 1 year

__cf_bm
(iterable.com)
__cf_bm
(sqreen.com)
__cf_bm
(riverbed.com)

Now + 1 day

Embedly

__cfduid
em_cdn_uid
(embedly.com)

Now + 1 year

Used by the content network, Cloudflare, to identify trusted web traffic or measures the number of times an embedded element from a third party service has been used. Check Embedly privacy policy for more details.

em_cdn_uid
em_p_uid

Now + 1 year

Third Party

Cookie type

Name

Expires

Purpose

Twitter

i/adsct
(t.co)

End of session

The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through twitter advertisement content. More information can be found at Twitter’s privacy policy.

personalization_id

Now + 2 years

Linkedin

lang
(.linkedin.com)

End of session

These cookies are used by Linkedin to allow you to share content from our website. See the Linkedin privacy policy, for more details

bcookie
bscookie
(.linkedin.com)

Now + 2 years

lidc

Now + 24 hours

UserMatchHistory
BizoID
(.linkedin.com)

Permanent


Controlling cookies

You may prefer to disable cookie on this and on other websites. The most effective way to do this is to alter your web browser (e.g. Google Chrome, Firefox, Internet Explorer) settings to allow, switch off or delete cookies. We suggest consulting the help section of your browser or visiting the about cookies website which offers step-by-step guidance for all modern browsers.

To learn more about how we use information collected about you via our website and your rights and choices with regard to that information, please visit our privacy policy

Contact us

The entity responsible for the processing of the information collected via our website is listed below. The privacy officer can be contacted at [email protected], by using our contact page or by writing to us below:
Flywire Payments Corporation
Attn: Privacy Officer
141 Tremont Street, 9th Floor
Boston, MA 02111, USA