Complaints, Error Resolution and Cancellation Rights
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at +1 800 346 9252 or online or at 141 Tremont St, Boston Floor 10, MA 02111. At a minimum please submit or have available: Name, Address, Confirmation Code and your contact information. Flywire will determine if an error has occurred within 90 days after you have contacted us. Upon completion of our investigation we will tell you the outcome. You can also contact us for a written explanation of your rights.You can cancel for a full refund within 30 minutes of payment unless the funds have been deposited. For refund requests, please contact Flywire at the telephone number or email address above.
You as the payor have 72 business hours to fund the payment request, which preserves the agreed upon exchange rate, if that funding is not received within 72 business hours the payment is cancelled, without penalty. You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Flywire Global Corp. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the money shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to Flywire Global Corp. to the attention of Refund Requests 141 Tremont St. Floor 10, Boston, MA 02111.
Issues with your payment?
If your issue is unresolved by Flywire Global Corp. at its toll free phone number, (800)-346-9252 or (617)-207-7076, please submit formal complaints with the appropriate state regulator listed below.
For questions or complaints about Flywire Global Corp. contact:
Consumer Financial Protection Bureau
855-411-2372
855-729-2372 (TTY/TDD)
www.consumerfinance.gov
For Alaska Residents Only
If your issue is unresolved by Flywire Global Corp. at its toll free phone number, (800)-346-9252 or (617)-207-7076, please submit formal complaints with the State of Alaska, Division of Banking & Securities:
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking and Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One
For Arizona Residents Only
Arizona Department of Insurance and Financial Institutions
100 North 15th Avenue, Suite 261
Phoenix, AZ 85007
800-544-0708
https://difi.az.gov/complaint
For Arkansas Residents Only
Arkansas Securities Department 1 Commerce Way, Suite 402
Little Rock, AR 72202
http://www.securities.arkansas.gov/
(501) 324-9260
For California Residents Only
California Department of Financial Protection and Innovation
2101 Arena Boulevard
Sacramento, CA 95834
Telephone: 1-866-275-2677
Website: http://www.dfpi.ca.gov
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677 or 916-327-7585, by e-mail at [email protected], or by mail at Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
For Colorado Residents Only
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
(303) 894-7575
https://banking.colorado.gov/
For Connecticut Residents Only
Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800. 800-831-7225
https://portal.ct.gov/dob
For Delaware Residents Only
Delaware Office of State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904
302-739-4235
https://banking.delaware.gov/consumer-complaints/
For District of Columbia Residents Only
For questions or complaints about Flywire Global Corp. contact:
District of Columbia Department of Insurance, Securities and Banking
Banking Bureau
1050 First St., NE, Suite 801
Washington, DC 20002
202-727-8000
http://disb.dc.gov
For Florida Residents Only
Florida Office of Financial Regulation
200 East Gaines Street
Tallahassee, FL 32399-0376
Phone: 850-487-9687
Homepage: https://www.flofr.gov
For Georgia Residents Only
Georgia Department of Banking and Finance
2990 Brandywine Road, Suite 200
Atlanta, GA 30341-5565
Phone: 770-986-1633
https://dbf.georgia.gov/
For Hawaii Residents Only
Department of Commerce and Consumer Affairs
Division of Financial Institutions
335 Merchant Street, Rm. 221
Honolulu, HI 96813
https://cca.hawaii.gov/dfi/
(808) 586 2820
For Idaho Residents Only
Consumer Finance Bureau/Securities Bureau
11341 W. Chinden Blvd., Ste. A300
Boise, ID 83714
Mailing Address:
Consumer Finance Bureau/Securities Bureau
PO Box 83720
Boise, ID 83720-0031
Phone: 208-332-8000
https://www.finance.idaho.gov/
For Illinois Residents Only
Flywire Global Corp. is a licensed money transmitter regulated by the Illinois Department of Financial Institutions. For
questions or complaints about Flywire Global Corp. contact:
Illinois Department of Financial Institutions
888-473-4858
http://www.idfpr.com/DFI.asp
For Iowa Residents Only
Iowa Division of Banking
https://www.idob.state.ia.us/
515-281-4014
For Indiana Residents Only
Indiana Department of Financial Institutions
30 South Meridian Street, Suite 300
Indianapolis, IN 46204
Phone: 317-232-3955
http://www.in.gov/dfi
For Kansas Residents Only
700 SW Jackson St., Suite 300
Topeka, KS 66603-3796
Phone: 785-380-3939
https://www.osbckansas.org/
For Kentucky Residents Only
Kentucky Department of Financial Institutions 500 Mero Street
Frankfort, KY 40601
https://kfi.ky.gov
800-223-2579
For Louisiana Residents Only
Louisiana Office of Financial Institutions 8660 United Plaza Blvd., 2nd Floor
Baton Rouge, LA 70809-7024
Telephone: 1-888-525-9414
Website: http://www.ofi.louisiana.gov
For Massachusetts Residents Only
Massachusetts Division of Banks
1000 Washington Street, 10th Floor
Boston, MA 02118
Telephone: 1-800-495-2265
Website: http://www.mass.gov/dob
For Maine Residents Only
Maine Bureau of Consumer Credit Protection
35 State House Station
Augusta, ME 04333
Website: http://www.credit.maine.gov
Telephone: 1-800-332-8529 (toll free in Maine) or 207-624-8527
For Maryland Residents Only
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Flywire Global Corp, NMLS # 1851258, via telephone at 1-888-784-0136 or in writing at:
Office of the Commissioner of Financial Regulation
1100 North Eutaw Street Suite 611
Baltimore, MD 21201
or you can go to https://nmlsconsumeraccess.org/ to file a complaint.
For Michigan Residents Only
Michigan Department of Insurance and Financial Services
530 W. Allegan Street, 7th Floor
Lansing, MI 48933
Telephone: 1-877-999-6442
Website: http://www.michigan.gov/difs
For Minnesota Residents Only
Minnesota Department of Commerce
85 7th Place East, Suite 280
St. Paul, MN 55101
Website: http://mn.gov/commerce/
Telephone: 1-800-657-3602 (greater MN only) or 651-539-1500. Consumers should be aware that fraud may and does occur. Please contact us via our toll-free number at +1 800 346 9252 or via email at [email protected] to report fraud or suspected fraud in connection with the services provided by Flywire Global Corp.
For Mississippi Residents Only
Mississippi Department of Banking & Consumer Finance
501 N. West St., Suite A
Jackson, MS 39225
Telephone: 1-800-844-2499
Website: http://www.dbcf.ms.gov
For Missouri Residents Only
Missouri Division of Finance
Truman State Office Building
Room 630
Jefferson City, MO 65102
Telephone: 573-751-3242
Website: http://www.finance.mo.gov
For Montana Residents Only
Montana Division of Banking and Financial Institutions
301 S. Park Avenue, Suite 316
Helena, MT 59601
Telephone: 406-841-2920
Website: https://banking.mt.gov
For Nebraska Residents Only
Nebraska Department of Banking & Finance
1526 K Street, Suite 300
Lincoln, NE 68508
Telephone: 1-877-471-3445
Website: http://www.ndbf.ne.gov
For Nevada Residents Only
Nevada Division of Financial Institutions
3300 W. Sahara Avenue, Suite 250
Las Vegas, NV 89102
Telephone: 702-486-4120
Website: https://fid.nv.gov/
E-mail: [email protected]
For New Hampshire Residents Only
New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, NH 03301
Telephone: 603-271-3561
Website: http://www.nh.gov/banking
For New Jersey Residents Only
New Jersey Department of Banking & Insurance
20 W. State St., 5th Floor
Trenton, NJ 08625-0040
Telephone: 1-800-446-7467
Website: https://www.state.nj.us/dobi
For New Mexico Residents Only
New Mexico Financial Institutions Division
2550 Cerrillos Road
Santa Fe, NM 87505
Telephone: 505-476-4885
Website: https://www.rld.nm.gov/financial-institutions
For New York Residents Only
New York State of Department of Financial Services
One Commerce Plaza
Albany, NY 12257
Telephone: 1-800-342-3736
Website: https://dfs.ny.gov
Any unresolved complaints may be mailed to the New York State Department of Financial Services, Consumer Assistance Unit, One State St., New York, NY 10004-1417.
For North Carolina Residents Only
North Carolina Office of the Commissioner of Banks
316 W. Edenton St.
Raleigh, NC 27603
Telephone: 919-733-3016
Website: https://nccob.nc.gov/consumer-information/consumer-inquiries-and-complaint-information
For North Dakota Residents Only
North Dakota Department of Financial Institutions
1200 Memorial Highway
Bismarck, ND 58504
Telephone: 701-328-9933
Website: https://www.nd.gov/dfi
For Ohio Residents Only
Ohio Division of Financial Institutions
77 South High St., 21st Floor
Columbus, OH 43215
Telephone: 1-866-278-0003
Website: https://com.ohio.gov/divisions...
For Oklahoma Residents Only
Oklahoma Banking Department
2900 N. Lincoln Blvd
Oklahoma City, OK 73105
Telephone: 405-521-2782
Website: https://www.ok.gov/banking
For Oregon Residents Only
Oregon Residents:
For questions or complaints about Flywire Global Corp. contact:
Oregon Division of Financial Regulation
350 Winter St. NE, Room 410
Salem, OR 97309
Telephone: 1-888-877-4894 (toll-free)
Website: https://dfr.oregon.gov
For Pennsylvania Residents Only
Pennsylvania Department of Banking
17 N. Second St., Suite 1300
Harrisburg, PA 17101
Telephone: 1-800-600-0007 (toll-free in Pennsylvania) or 717-787-1854
Website: https://www.dobs.pa.gov
For Puerto Rico Residents Only
Puerto Rico Office Of Commissioner of Financial Institutions
Building Centro Europa – Suite 600
1492 Avenue Ponce De Leon
San Juan, PR 00907
Telephone: 800-981-7711
Website: https://www.ocif.pr.gov
For Rhode Island Residents Only
Rhode Island Dept. of Bus. Regulation – Div. of Banking
1511 Pontiac Avenue
Cranston, RI 02920
Telephone: 401-462-9500
Website: https://dbr.ri.gov/
For South Carolina Residents Only
South Carolina Office of The Attorney General
1000 Assembly Street, Room 519
Columbia, SC 29201
Telephone: 803-734-3970
Website: http://www.scag.gov
For South Dakota Residents Only
South Dakota Division of Banking
1714 Lincoln Ave., Suite 2
Pierre, SD 57501
Telephone: 605-773-3421
Website: https://dlr.sd.gov/banking/default.aspx
For Tennessee Residents Only
Tennessee Department of Financial Institutions
312 Rosa L Parks Avenue, 26th Floor
Nashville, TN 37243
Telephone: 1-800-778-4215
Website: https://www.tn.gov/tdfi
For Texas Residents Only
Texas Department of Banking
2601 N. Lamar Blvd.
Austin, TX 78705-4294
Telephone:1-877-276-5554 (toll free) or 512-475-1300
Website: https://www.dob.texas.gov
Flywire Global Corp. is licensed and engages in the money transmission and/or currency exchange business under Chapter 151 of the Texas Finance Code and by law is subject to regulatory oversight by the Texas Department of Banking.
If your complaint remains unresolved, please direct this matter to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov
For Utah Residents Only
Utah Department of Financial Institutions
324 South State St., Suite 201
Salt Lake City, UT 84111-0089
Telephone: 801-538-8830
Website: https://dfi.utah.gov
For US Virgin Islands Residents Only
U.S Virgin Islands Division of Banking
5049 Kongens Gade
St. Thomas, VI 00802
Telephone: 340-774-2991
Website: https://ltg.gov.vi/departments/banking-insurance-and-financial-regulation/
For Vermont Residents Only
Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620
Telephone: 802-828-3307
Website: https://www.dfr.vermont.gov
For Virginia Residents Only
Virginia Bureau of Financial Institutions
1300 E. Main Street, Suite 800
Richmond, VA 23219
Telephone: 804-371-9657
Website: https://www.scc.virginia.gov/bfi
For Washington Residents Only
For questions or complaints about Flywire Global Corp., contact:
Washington Department of Financial Institutions
150 Israel Road SW
Tumwater, WA 98501
Telephone: 1-877-746-4334
Website: https://www.dfi.wa.gov
For West Virginia Residents Only
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302
Telephone: 304-558-2294
Website: https://dfi.wv.gov/
For Wisconsin Residents Only
Wisconsin Department of Financial Institutions
4822 Madison Yards Way, North Tower
Madison, WI 53705
Telephone: 608-261-9555
Website: https://dfi.wi.gov
For Wyoming Residents Only
Wyoming Department of Audit
2300 Capitol Avenue
Hathway Building, 2nd Floor
Cheyenne, WY 82002
Telephone: 307-777-7797
Website: http://audit.state.wy.us/banking/