From casual meetings amidst Spanish courtyards to sophisticated galas in grand ballrooms, the team at Fairmont Scottsdale Princess loves helping guests create unforgettable, imaginative experiences. With a keen eye for detail, making the event planning process seamless from beginning to end was a priority, but one early step could be easier: making payments.
About Fairmont Scottsdale Princess
- 47 meeting rooms
- 150,000 SQ FT of flexible meeting space
- Two 23,000 SQ FT ballrooms
- Accor management company
Problem: Inefficient, insecure payment processes
As a premiere, largescale venue, the team at Fairmont Scottsdale Princess was eager to bring greater efficiency to their contracting and payment processes. They were also interested in finding a solution that could provide additional financial security to their guests and partners, as well as a way to meet PCI compliance and capture payments with lower chargeback risk. While the team tried different software to bring more automation and security to their processes, none of them had the user friendliness they desired.
Solution: Low-effort, low-cost payments with Sertifi by Flywire
By bringing overly manual, traditionally separate tasks into one system, it’s much easier for every department to stay informed and armed with the information they need. For example, the necessary parties are automatically notified via email whenever signed contracts, completed authorization forms, and payment information are submitted. With simple processes and an easy UI, staff were able to get onboarded quickly.
Clients now get simple, all-in-one requests from the sales team and can sign their contract and submit their payment at the same time. Plus, everything is taken care of in a secure online portal, making it easy to respond from anywhere. Clients receive automated reminders to stay on schedule, as well as copies of the signed contract and receipts to their email. With a more convenient process, turnarounds often take less than an hour.
In addition to offering card payments, clients also have the ability to pay by ACH (eCheck), which has proven to be the most efficient way to get bank payments from clients. For both card and ACH payments, the online form is convenient to access and secure to use. ACH also helps the resort offset the cost of credit card fees, as ACH fees are significantly lower and card surcharging fees can be waived should the client opt to pay via bank instead. The property also has a more secure, defensible method for capturing payment information.
Results
At the beginning, we were just using Sertifi for credit card authorization forms, but now it’s so much more. We can take a card payment, we can take an ACH payment, we can send out contracts – and it’s user friendly and better for everyone having it all in one place.
