Munson Healthcare operates nine hospitals across northern Michigan, including the nationally recognized Munson Medical Center in Traverse City.
Munson was facing nagging challenges from the sharp rise in patient pay due to the growth in high deductible health plans. Credit card payments were at an all-time high, risking breach and fueling high PCI compliance costs. The resources available for pursuing outstanding payments charged the hospital high fees, drained staff time, and risked alienating patients.
Munson moved to upgrade their patient financial experience with Flywire's patient engagement platform. Within seven months, Munson realized significant improvements in settling patient balances, patient engagement and securing credit card payments.
Munson realized that they needed to adjust their approach to address these challenges:
Solution and results
Segmented payment plans
Flywire’s proprietary segmenting engine automatically analyzes a patient’s payment history and relevant credit data to determine a monthly payment amount they can afford. The program delivers a range of tailored plan options to the patient with their first statement and patients self-activate their preferred offers through online, mobile, or paper. Any new services are automatically rolled up into their existing plan.
By automatically offering tailored payment plan terms and self-service activation, patients don’t have to call and ask for a plan. This provides a great patient experience, while making our operations more efficient. And with the increase in credit card payments, Flywire’s integrated payment solution allows us to securely capture, store, and process card data across our organization.