The UK remains an attractive destination for international students. But as UK policy and global economic conditions shift, institutions need to focus on a host of factors that will help them attract and retain international students.
For the past 7 years, Flywire has been conducting research into the payment experiences of international students. Our 2024 research included 92 students from 6 UK universities, with representatives from 25 different countries. This report reveals actionable insights into what is working for international students when it comes to paying their fees, where their challenges lie and what can be done to improve their payment experiences.
Why download this report?
- Discover quick-win improvement opportunities to help institutions attract, retain and support international students better
- Understand market-specific needs from key regions including: China, India, and Nigeria
- Learn ways to reduce risk profiles while improving income collection management
Overview of key findings
- Students want clear payment instructions, especially when it comes to payment schedules, and multi-lingual support
- Too many payment choices overwhelm students, and they look to the institution for guidance
- Students appreciate payment portals with single sign-on functionality, that support global payment needs
- Students expect to turn to self-service portals to perform basic payment tasks, especially before they are on campus
- Students need firm but fair support in the collections process when they fall behind
- Students need better clarity on total cost of living, banking matters before setting foot on campus
Download the full report
Download the full report to explore these insights and discover how your institution can simplify payments and better support international students.