With its student-first philosophy and community conscience, Central Queensland University is a welcoming place for international students. Up to 5,000 enroll across its multiple campuses each year. To support continued growth, its international admissions team needs efficient processes to protect their market share, so they began looking for a new system.
In particular, there was room to improve efficiency. The team had to enter application data into multiple systems in a series of time-consuming, manual processes. The data was also drawn from a standard university form that wasn’t set up for international admissions.
To increase conversion rates, CQU needed a system that would:
- Minimise manual data entry
- Manage workflow
- Automate parts of the assessment process
- Reduce turnaround time
Up to 40% faster applications
Flywire's StudyLink platform met all their needs, with the added bonus of admissions expertise to guide them smoothly through implementation. The system was up and running within three months of awarding the tender, and the team was hands-on in helping the university identify and implement ways to work more efficiently.
Since implementing the platform, CQU has seen 40% faster application processing time. The business intelligence team also has access to up-to-date information and can provide feedback to the relevant stakeholders.
Everyone has been incredibly positive about the implementation and happy with the outcome. Flywire's StudyLink platform delivers a best-practice admissions system, and better transparency of processes means it's far easier to identify bottlenecks and keep applications moving.
