Macquarie University aimed to provide students and education agents, with a better experience with one straightforward ‘package’ offer. When they decided to launch its own in-house pathway college, it needed its application and admissions system to provide prospective international students with a single offer – covering English pathway, academic pathway and degree programs. And it had to be up and running within a few months.
In addition to the speed of implementation, Macquarie wanted a system that would provide:
- A single application process for pathways and packages
- Productivity benefits for international agents
- 24/7 online access across timezones
- The ability to scale admissions without adding to the administrative workload
50% student uplift in 18 months
Flywire's StudyLink platform met all those needs, and as a cloud-based service, Macquarie University wouldn’t need to install its own infrastructure. The university saw a 50% growth in acceptances with a minimal staff increase. Agents could also enjoy an easy, intuitive experience, having online access to data and documentation.
With all admissions correspondence and documentation stored within one system, the team could review turnaround time performance regularly, including outstanding assessments, which helps them maintain service standards. All the relevant admissions data is easily downloaded and used in their detailed reporting, including analysis by study program package, study level, country of origin, faculty and field of education.
For Macquarie’s admission staff, key productivity improvements include:
- Automated rules-based allocation of applications
- Tailored templates for different offers and forms
- Online workflow for faculty approvals
- Ability to produce OSHC schedules
Flywire's StudyLink platform was already working for us as an application portal, and its ability to interface with major agent systems, like IDP’s OSCAR, was considered a real time saver. Their business analysts really understand higher education, especially international student admissions, and that gave us a real implementation advantage because they could advise us on best practice for both system configuration and application workflow.
