Nestled in the heart of Austin, Texas, The Marriott Austin South hotel collection has welcomed and entertained guests for years. With certified planners, flexible event spaces, and highly-tailored offerings, clients entrust the team to create the event of their dreams – but one early step in the planning process could’ve been easier: making payments.
About Marriott Austin South Collection
- 9 event rooms
- 12 breakout rooms
- 11,944 SQ FT event space
- Aimbridge Hospitality management company
Problem: Inconvenient payment processes led to payment delays
The sales team at Marriott Austin South had been enjoying faster contract turnarounds with Sertifi by Flywire, replacing time-consuming manual processes with digital contracts and e-signatures. The team, however, was still experiencing delays receiving advance deposits once a contract was signed. It was also common for it to take several days to get through accounting because of the property’s volume.
Solution: Stress-free payments with Sertifi by Flywire
With a single solution for managing signature documents and payments, it’s much easier for clients to stay on track and respond to requests. Payment scheduling also sets expectations early, so clients aren't surprised when a reminder arrives and a payment is due.
Representing five properties total, having a centralized portal also helps the sales team stay organized and efficient. In addition to faster turnarounds, the amount of emails and follow-ups required to close a sale has significantly decreased. Integrations to CI/TY and Delphi.fdc also ensure information is seamlessly and securely managed without disruption to other workflows.
Transparency and communication between the sales and finance teams has also improved. The finance department now has a centralized portal with detailed reporting to review instead of wading through emails to get the information they need.
Results
We have very aggressive goals, and I really do believe we have been able to hit our numbers with more ease because of Sertifi. Since requesting deposits alongside the contract, turnarounds have gone from 2-5 business days to within hours.
