Don’t know jack about travel payments? Don’t worry, Jack does.
Let’s get to know Jack Palley, who is the Director of Client Success, dedicated to travel clients. He has worked at Flywire for 8 years.
Tell us about yourself.
I grew up in Amherst, Massachusetts, and then went to college in Connecticut at Trinity College. I lived abroad in the UK for a bit, and I now live about 30 minutes south of Boston in the suburbs with my wife and two-year-old son.
What do you think makes for a good client success professional?
We have to be super organized. We need to be able to communicate very well internally with a number of different teams here at Flywire, to make sure that everything is running smoothly and that our clients are getting the best service that we can give them. What we really strive to do is take issues and time and all the “stuff” away from the client, so they can focus on what they do best.
The biggest thing that we like to think about is if, you're, say, a heli-skiing company or a safari company, that's what you're good at, and you shouldn't have to focus on the payments aspect of things. That's what we're here for.
What is something unique that Flywire solves for travel clients?
We can enable a wide variety of different payment methods for payers across the world. Travelers can choose which method and currency they want to pay in, and payment still flows to our client in whatever currency they want to settle in.
What is your favorite place you’ve traveled to?
Laos is one of my most favorite countries that I've ever been to. I think the people really make it. It's a gorgeous country, and it has some of the friendliest people in the world. I love Southeast Asia in general.
And where are you excited to go next?
My upcoming trip to Iceland. Seeing our clients at their offices, at trade shows and more is a priority, and I’m visiting one of our large clients. We'll have a number of meetings, but we'll also be able to explore some of what Iceland has to offer. We're hoping to still see the Northern Lights if it's still kind of available to us at that time of year, maybe go to a lagoon, just see some of the local sites.