Penn Highlands Healthcare enhances the patient financial experience with Flywire

Founded in 2011, Penn Highlands Healthcare is both the largest provider of care in central and western Pennsylvania and the largest employer.

At this year's Oracle Health Conference, Heather Schneider, System CFO at Penn Highlands Healthcare, shared the challenges facing the modern CFO, financial headwinds in the industry, and Penn Highlands’ journey as they leveraged Oracle and their partnership with Flywire to shift away from more labor intensive billing and payments to an automated approach focused on patient self-service.

Dive in for highlights from Heather’s conversation with Flywire's John Talaga, and a collection of resources that outlines Penn Highlands' shift towards digital transformation.

Listen: Penn Highlands CFO Heather Schneider discusses her organization's digital strategy on the Becker's Healthcare Podcast.

$5.8Myield improvement last 12 months
78%patient self-service payments
8,000staff hours saved last 12 months

We've seen a huge uptick actually. People are self-selecting payment plans now and actually following through with them because we have offered this option to our patients. So I think that's going to be the wave of things to come.

Heather SchneiderSystem CFO, Penn Highlands Healthcare
System CFO, Penn Highlands Healthcare
Flywire penn highlands healthcare case study featured

Penn Highlands Healthcare leverages digital for a new approach to patient payments.

Better engagement with patients through omnichannel
Clearer insights into patient’s financial responsibility
Consolidated statements help eliminate billing uncertainty
Leverage Oracle Health integration and infrastructure for focused optimization
Self-service payment options for greater affordability and consumerism
Actionable analytics to drive the best patient experience

The Move to a Digital First Patient Financial UX at Penn Highlands Healthcare

Learn how Penn Highlands Healthcare powered their patient financial experience to new heights.

Not only do the patients need to have obviously the clinical quality options, but they need it to be affordable. They need it to be transparent for them. So all of that plays into our digital strategy and being able to provide patients with the best of all worlds.

Heather SchneiderSystem CFO, Penn Highlands Healthcare
System CFO, Penn Highlands Healthcare

Watch: Penn Highlands discusses enhancing the financial experience within their EHR.