[Podcast] Flywire’s Sharon Butler shares insights and research on international students and solving payment friction (NACUBO in brief podcast)

Listen to Sharon Butler, Flywire’s Executive Vice President for Global Education, talk to NACUBO’s Brian Dickson about the challenges international students face when it comes to paying their tuition and other expenses. In this conversation Sharon shares findings from a recent Flywire-commissioned survey of 1,800+ students across the world and talks about the importance of reducing friction in the payment process to help improve the student experience.

Podcast Link: https://www.nacubo.org/Online-Education/NACUBO-Podcasts/NACUBO-In-Brief/2024/Episode-90-Sharon-Butler-Shares-Insights-on-International-Payments

  • ...the main challenge with international payments is really trying to collect one reconciled payment as an institution, but the payments are coming from all over the world, from markets that will have their own compliance and tax regulations.

    Sharon ButlerExecutive Vice President of Global Sales, Flywire

  • We have to be more thoughtful about the options we offer students to pay and, because it is a big decision for them, that you want to make sure you have a provider, not just any provider…make sure they have the best ways to pay locally and that [students] are supported [by the provider]...

    Sharon ButlerExecutive Vice President of Global Sales, Flywire

  • I think education deserves more innovation. And I think we also need to think a little harder about how we serve our international payers as well. And don't be pressured into just offering lots of choices. Do the research and make sure you look at things from the student experience. Really dive in and…be the student…

    Sharon ButlerExecutive Vice President of Global Sales, Flywire
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