Flywire’s Student Financial Software solution is helping University of Virginia (UVA) improve the student and staff experience as well as drive on-time payments. With an intuitive interface that promotes self-service, the solution frees up time for the UVA team to focus on more complex cases that warrant attention. Flywire helps reduce unnecessary contact volume to spark more meaningful proactive conversations – evidenced by in-bound calls and wait queues going down, but the time spent on the phone increasing to better serve students.
Flywire helps us do our job better through its simplicity. And it continues to evolve and meet folks where they are with an eye on the future. The technology is so simple and easy to read that we’re able to answer questions…and those complex issues can be routed forwarded and other items can just be addressed, simply.
