[Video Testimonial] Wayne State University tackles past-due collection, improves student retention with Flywire

As a long-time user of Flywire for international tuition payments, Wayne State trusted Flywire to handle collection management as an early adopter in 2019. Since then, Flywire has helped more than 55% of students who had fallen behind on tuition payments get back in good standing, and enabled Wayne State to collect almost $6 million in past-due payments.

Real Clients. Real Results.

Video Transcript

Janine Puleo, Student Accounts Receivable Supervisor, Wayne State University
Flywire has really created a bridge between the university and our international students. It has made our collections processes a lot simpler and just cleaner for students. My name is Janine Puleo. I am the supervisor of Student Accounts Receivables in the Wayne State University Bursar's Office. So Wayne State University is the largest research institution in the city of Detroit. We are home to almost 24,000 students, and we have students graduate and undergraduate from across the United States, as well as almost 70 countries. Wayne State University has been a long time user of Flywire's products, and we've been really enjoying utilizing Flywire. Before working with Flywire, the process was really difficult. It was inefficient, disorganized, frankly, just messy.

Saarah Shakeel, Associate Director of Student Accounts Receivable, Wayne State University
Flywire has helped us take work off of our desks and increase the number of students that have been able to resolve their debt. We've been able to increase our enrollment numbers significantly, and we've helped students have a better relationship with our department as a whole. Flywire has helped us better manage our collections area overall, and we have been able to drive our collections percentages by 55% since we've partnered with Flywire.

Janine Puleo
Flywire really has brought a lot to our table. So our collection specialists, instead of having to do manual payment plans or students having to make actual wire transfers, our collection specialists have been able to utilize Flywire's collections management system. And the biggest thing has been it's brought a lot of time back into our day.

Saarah Shakeel
I would recommend Flywire, and I have recommended Flywire to other educational institutions that I have worked for.

Janine Puleo
Partnering with Flywire was absolutely a great decision for our team.

  • Flywire has helped us take work off our desks and increase the number of students that have been able to resolve their debt. We’ve been able to increase our enrollment numbers significantly and we’ve helped students have a better relationship with our department as a whole.

    Saarah Shakeel Associate Director of Student Accounts Receivable, Wayne State University

  • Flywire has really created a bridge between the university and our international students, it has made our collection processes a lot simpler and just cleaner for students.

    Janine Puleo Student Accounts Receivable Supervisor, Wayne State University
    Student Accounts Receivable Supervisor, Wayne State University

    Flywire offers the right equation:

    Flexible Payment Options + Optimized Service = Happier Students


    With Flywire, Wayne State University has collected $5.94 million since 2019 in past-due tuition payments, saves $205,668 per year on collection costs, and has saved $1.7 million in total since implementation.

    Learn how Flywire will help you tackle past-due collections and improve student retention.

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