Internal Career Mobility at Flywire - Part 2

Flywire has always been a values-driven company. Fulfillment, ambitious innovation, and global collaboration are just a few of the values we live by, and also how we ensure our FlyMates can build their careers of a lifetime here. For example, every year we do an engagement survey, which provides our FlyMates the opportunity to share things they’d like to experience here. One of the key takeaways from last year’s survey was that many FlyMates want the opportunity to explore new roles and responsibilities while still growing their careers at Flywire.

As a result, Flywire’s leadership team, in collaboration with the People Team, designed #OneFlywire, our internal career mobility program. Through this program, FlyMates have first line of sight into new job opportunities, and the full support of their people managers to explore roles in different departments. This results in dynamic, multifaceted teams that can quickly assemble to solve some of the biggest problems in delivering complex payments all around the world.

Since its launch, we’ve had 27 FlyMates participate in the initiative. We caught up with four of them in an interview below. Be sure to check out part one of this series as well.

What were you looking for with internal mobility? Was it learning a new skill, using an old one, learning more about Flywire?

“I was hoping to learn more about a role that I have always been interested in where I could apply the skills I have learnt from my previous role and also learn more about the different functions within Flywire.” -Douglas Teo is a Client Success Manager for the Travel team working from Singapore. He was previously a Client Experience Specialist.

“I was looking to grow my relationship management skills with larger and more complex clients, and also have the possibility to learn people management skills. This new role is a challenge in terms of responsibility and impact.” -Jorge Preciado is a Senior Relationship Manager for Global Strategic Accounts working from London, UK. He was previously a Relationship Manager.

“I wanted to learn more about Flywire and try to contribute more to what it does. I also wanted to learn more about the payments and banking world after being introduced to it during my time on the CPE team.” -Yen Chiang is a Payments Specialist working from Boston, MA. She was previously a Client Experience Specialist.

“I was looking for the opportunity to develop and grow my account management skills. At the same time I wanted a client facing role where I could utilize the Flywire knowledge gained in my previous role to provide an exceptional experience for our clients.” -Maicol Restrepo is a Client Success Operations Specialist working from Boston, MA. He was previously a Client Experience Specialist

How has Flywire helped you grow your career?

“FlyMates and the Flywire culture has a huge part in this. From Day 1 of joining until now, it has been a never ending journey of inclusion, skills, training, and opportunities. Flywire has never turned their back on me when I needed help and guidance and this is how I have improved over the years and be where I am today.” -Douglas Teo is a Client Success Manager for the Travel team working from Singapore.

“Flywire has always been very supportive in my career progress and that of the FlyMates I have been working with. I have been very lucky to be able to work with great managers that were always keen on my personal and professional development, and with the #OneFlywire program Flywire has set the rails for a successful career path. As I always like to say when people ask, Flywire treats FlyMates as adults.” -Jorge Preciado is a Senior Relationship Manager for Global Strategic Accounts working from London, UK.

“At Flywire, I've been able to try new things and think meaningfully about what I like and want to do, which I feel is very unique and invaluable. The people I've been lucky enough to work with have given me the space and support to learn so many new skills that I know I wouldn't have been able to elsewhere!” -Yen Chiang is a Payments Specialist working from Boston, MA.

“I have been able to grow my career due to the encouragement and support provided by the company on any given day. From all of the internal and external trainings that are offered to us, to the mentoring and coaching I receive from my fellow FlyMates, I never feel that I am "stuck" in my personal or professional career growth.” -Maicol Restrepo is a Client Success Operations Specialist working from Boston, MA.

Internal Career Mobility at Flywire - Part 2

Any advice for current FlyMates looking to be part of the program?

“Talk to your managers and also find out a little more about the role you wish to explore. Flywire is full of opportunities and possibilities!” -Douglas Teo is a Client Success Manager for the Travel team working from Singapore.

“Do not hesitate in sharing with your managers your will to grow internally. Take every opportunity you wish to take, the company structure supports you growing.” -Jorge Preciado is a Senior Relationship Manager for Global Strategic Accounts working from London, UK.

“Be curious, and GO FOR IT! I was so unsure if I'd be a good fit for the role and if it was the right path for me; it seemed like such a huge leap into the unknown. But with the encouragement from different FlyMates, I decided in the end to take the plunge – and thank goodness I did! Even just being able to have meaningful conversations 1:1 with FlyMates in different departments throughout the interview process was very rewarding; and you never know what surprises may be in store for you.” -Yen Chiang is a Payments Specialist working from Boston, MA.

“If you are interested joining another team, reach out to a member of that team. FlyMates are always willing and eager to help or connect!” -Maicol Restrepo is a Client Success Operations Specialist working from Boston, MA.

Anything else you would like to share about the One Flywire process?

“The process has been very smooth and I couldn't have started my new role as early as I thought I would if not for the team behind it! So, thank you!” -Douglas Teo is a Client Success Manager for the Travel team working from Singapore.

“The #OneFlywire process defines what Flywire is, an encouraging organisation ready to embrace growth.” -Jorge Preciado is a Senior Relationship Manager for Global Strategic Accounts working from London, UK.

“I genuinely had a great experience, and not because the outcome was what I was hoping for. The whole process was very fast and easy, which is essential because I think the building of internal talent is so important!” -Yen Chiang is a Payments Specialist working from Boston, MA.

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