Companies with the Best Remote Onboarding Practices

October 22, 2021

With remote work a part of our normal lives now and – potentially – a lot longer, the entire experience of working for a company has pivoted to a new paradigm wherein employees may never meet their co-workers or leaders in person – and may in fact live hundreds or thousands of miles from the company’s home base (if it even has one.)

So how do these companies make their new employees feel at home? How do they let new hires know important about processes and points of contact? It all happens just as remotely as the eventual work itself. Here’s how these seven companies are doing it, and we’ve gathered these tips in hopes of helping to streamline this new facet of working for readers.


What are some of the best practices you use for remote onboarding?

The goal of Flywire’s onboarding program is to provide new FlyMates (Flywire employees) with the developmental foundation needed to deliver impact and move seamlessly towards personal fulfillment. To achieve this globally, we have an “onboarding working group” dedicated to creating consistency around process, learning, and cultural integration, always keeping the FlyMate experience at the forefront. There are many stages to the onboarding program, one of the more notable being our Global Induction (known as Flying Start). Whether in-person or virtual, Flying Start provides our new hires the opportunity to learn about the business and culture through different perspectives, all the while having the opportunity to interact with members of our leadership team and FlyMates from across the globe.

What are some of the unforeseen challenges of remote onboarding?

When the pandemic hit, we transitioned our Global Induction from an in-person week in Flywire’s Boston office to a virtual program. This meant navigating time zones, designing eLearning experiences, optimizing technology, establishing virtual connections, and much more. Looking back, many of these unforeseen challenges were turned into opportunities to enhance the onboarding experience for our FlyMates, now and in the future. While we don’t know what tomorrow will bring, we know that continuously listening to our FlyMates is the answer to evolving our hybrid culture.