[Case Study] St. Luke’s University Health Network

Patient experience
Obsession provides win-win

Online engagement drives self-service payments,
increases loyalty while lowering cost to collect

St. Luke’s University Health Network (SLUHN) leverages Flywire’s online engagement platform to augment their core EHR system’s gaps which drives self-service payments, increase in patient satisfaction and lowers cost to collect.

Financial Impact

71%increase in self-service payments
40%payments via mobile device
33%reduction in cost to collect

Patient Impact

We leverage Epic functionality where possible, but our patients were telling us they wanted a better bill payment experience and greater financial price transparency. Flywire is allowing us to meet this need with a seamlessly integrated patient experience.

Happier patients

Fantastic, quick and EASY! Thank you!

– Patient, SLUHN

I’m very happy with St. Luke’s. I love the ease in setting up a payment plan and viewing my bill.

– Patient, SLUHN

Clearly a better and easy process for the elderly!

– Patient, SLUHN

Easy, convenient, patient-centered. Thank you for offering installment plans, they help a lot!

– Patient, SLUHN

Easy to set up a payment plan.

– Patient, SLUHN

In the past I had issues trying to pay online. This is the first I have since you changed it and it was so much better!

– Patient, SLUHN

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