[Case Study] United Health Services

Driving payments
+ patient satisfaction

Online engagement doubles self-service collections.
Patients and staff love the change!

United Health Services (UHS) transformed its patient financial care experience by lowering its cost to collect by 33% and doubling self-service payments since launch, all while wowing customers in the process.

Financial Impact

33%Decrease in staff-assisted collections (Since launch Dec ’16)
LowerCost to Collect
2xIncrease in self-service collections (Since April ’17)

Patient Impact

Flywire has been awesome for us and well received by our patients and staff

Christina BoydEVP, Community Relations UHS
EVP, Community Relations UHS

Happier patients

I have used several medical billing online systems – this is hands down way better!

– Patient, UHS

I absolutely love this new inter- face at UHS. It’s never been easier to pay my bills online.
– Patient, UHS

Very easy and fast! I would like to do all my billing this way.

– Patient, UHS

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