Online surveys with 260 US hospital Revenue Cycle
leaders highlight the growing need to drive patient delight.
Findings & Recommendations
Hospitals recognize the importance of patient satisfaction and the role that patient financial services play.
Make patient experience an organization wide obsession.
Despite this, hospitals struggle to address patient financial services due to cultural and measurement challenges.
Seek partners who can help overcome both the technology and strategy challenges.
Driving exceptional patient financial services leads to improved satisfaction and improved business and patient outcomes.
Link your investments in experience to driving and measuring patient satisfaction.