- Best Price Guarantee is valid only for payments booked via local currency bank transfer (including Boleto payments from Brazil), but not yet paid to Flywire.
- Other payments methods (e.g., credit cards, e-wallets, eBanking etc.) are NOT eligible for Best Price Guarantee.
- Foreign exchange rate and associated fees comparison should be within a two-hour time frame of making a booking.
- Proof in the form of a bank document or a screenshot (you should be logged in to your online bank) is required. It must include the following:
- Official bank foreign exchange rate and all associated fees with a date and time stamp (Yahoo rates, Google rates, or similar foreign exchange rate sources are NOT acceptable forms of proof).
- The name of the sender must appear on the document.
- Total price, including all associated fees, for the same amount you booked with Flywire.
Submitting your claim
- Send the bank quote to [email protected] and include your Flywire payment ID with the email.
- Upon receipt, Flywire will review and determine the eligibility of your payment for Best Price Guarantee. A member of our support team will contact you with approval/denial and explanation. Please do not send your funds to Flywire before you receive an approval/denial email.
- If you qualify for the Best Price Guarantee, please instruct your bank to send the payment in your local currency. Do not instruct your bank to pay at their quoted rate or in the intended recipient’s billing currency. This may cause the payment to be delayed and/or incur additional costs.
- Acceptance or Denial of the program will only be communicated by email.
- Valid only for the amount requested (in the intended recipient's billing currency) in your original submission.
- Valid only for local currency bank transfers (including Boleto payments from Brazil) initiated in person, online, or over the phone. Not valid for other payment methods, including, but not limited to, credit cards, e-wallets, eBanking, etc.
- Valid only for payments that require a currency conversion by Flywire.
- Indicative exchange rates are not acceptable.
- Limit of one open request per payer at a time.
- Limit of one request per payer within a 72-hour period.
Disclaimer: Flywire reserves the right to determine eligible and non-eligible applications based on its sole discretion.